Implementation Analyst

Job description

**Calling all innovators – find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Implementation Analyst

**What does a successful Implementation Analyst do?**

At Fiserv, an Implementation Analyst is pivotal in ensuring our clients receive seamless software implementations and robust support for their banking platforms.

Our team is responsible for delivering superior technology solutions and services to a diverse range of financial institutions, enhancing customer service, and optimizing back-office operations.

The Implementation Analyst works within Bank Solutions, contributing to mission-critical banking functionality and becoming an essential partner for our clients’ success.

**What you will do:**

+ Perform remote and/or on-site software implementations and provide follow-up product support for Fiserv’s clients via telephone, email, and web-based contact channels.
+ Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
+ Track, organize, and document all product implementation and support-related activities comprehensively.
+ Assist in the creation and maintenance of user documentation, including hardware/software requirements and end-user technical information.
+ Stay current with Fiserv products and services, as well as relevant industry trends and best practices.
+ Perform other duties as assigned.

**What you will need to have:**

+ 2+ years of experience in customer-facing projects, client support roles, or IT service industry.
+ Experience with financial wires, risk, fraud related to financial wires, FedNow, and/or Real-Time Payments.
+ Experience with Microsoft Windows Workstation and Server operating systems, both physical and virtual environments.
+ Experience with peripheral deployments.
+ Basic understanding of data communications and LAN/WAN.
+ Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or an equivalent combination of education, work, and military experience.

**What would be great to have:**

+ Experience with the Premier core banking platform.
+ 2+ years of experience in analytical problem-solving.
+ 2+ years of experience in effective verbal and written communication.
+ Proven follow-up skills with attention to detail.
+ Ability and willingness to travel up to 20%, as needed.

**Perks at Work:**

+ We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
+ Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
+ Advance your career with training, development, certification, and internal mobility opportunities.
+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

**In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.**

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General