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Urgent! Implementation and Onboarding Manager Job Opening In Pittsburgh – Now Hiring CONEXIONHR

Implementation and Onboarding Manager



Job description

As the Implementation & Onboarding Manager, you’ll own the critical early phase of our customers’ journey.
You’ll ensure customers achieve early value, and are set up for long-term success under the broader Customer Success organization.
This is a high-impact role: your work drives adoption, reduces time-to-value, shapes customer perception, and helps prevent early churn.

What You’ll Own:
● Lead kickoff sessions, implementation planning, and deployment activities.
● Act as the primary coordinator between customer stakeholders, internal product, engineering, and support teams.
● Define and monitor success metrics (e.g., setup completeness, usage milestones, feature adoption)
● Provide training, documentation, and hands-on support during onboarding.
● Proactively identify risks, blockers, or scope creep and intervene to keep the project on track.
● Gather and document feedback, clarify use cases, and champion those insights internally.
● Transition the customer to the ongoing Customer Success Manager (CSM) at the end of onboarding.
● Maintain clear communication and status updates with customers and internal teams.
● Continuously improve onboarding processes, templates, and playbooks.

What You’ll Love About This Role:
● High visibility: Work directly with senior leaders and customers.
● Impact: Build and own scalable processes with multiplier effect.
● Influence: Help shape the product based on customer insights.
● Collaboration: Work cross-functionally with engineering, product, support, and sales.
● Purpose: Be part of a mission-driven team transforming how GTM teams operate.

What You’ll Bring:
● 4–5 years of experience in a similar role, preferably within a SaaS or tech company.
● Strong technical background; Bachelor’s in Computer Science/Engineering or equivalent experience preferred.
● Experience managing Salesforce Flows and Admin strongly preferred.
● Stellar communication skills and ability to serve as a trusted advisor.
● Self-motivated, thrives in a fast-paced, collaborative environment.

Benefits:
● Competitive salary & early stage stock options based on experience.
● % coverage of health insurance, with 75% support for dependents.
● 3 weeks paid PTO.
● Yearly offsite at a memorable location.
● Learning stipends.
● A fun team that values autonomy and trust.


Required Skill Profession

Operations Specialties Managers



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