Implementation Coordinator

Job description

Job type: Full-time, hybrid (3 or more days in office)

Locations: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

TEAM Risk Management Strategies ((url removed)) is looking for a highly organized, collaborative  Implementation Coordinator to support complex client onboardings.

The Implementation Coordinator will report to the Manager of Customer Success and will be tasked with coordinating onboarding processes and facilitating project management activities to support the broader Implementation team.

The Implementation Coordinator is expected to provide excellent client service in communicating with internal and external stakeholders, demonstrate accountability in driving and tracking project progress, and collaborate with cross-functional teams to contribute to a top-tier client onboarding experience.

This individual will be critical to ensuring TEAM’s ongoing success by supporting project management efforts for our largest and highest priority client onboardings and establishing trust from the beginning of their time with TEAM.

What you will do:

• Review employee onboarding documents and set up new employees in TEAM’s systems 
• Communicate effectively with external employees to ensure accurate and timely submission of all onboarding materials in alignment with project deadlines (including collecting employment and payroll forms and following up on missing items)
• Complete verifications for employment
• Maintain up-to-date project documentation using internal tracking tools

• Uphold a high bar for service excellence by responding to all employee inquiries in a timely, solutions-focused manner, collaborating internally as needed, and providing clear and thoughtful responses
• Proactively develop tools and strategies to optimize the employee onboarding process

• Perform other duties or projects as assigned in support of the Implementation team

Requirements

What we are looking for:

• Demonstrates a positive, upbeat, and welcoming disposition with internal and external clients and approaches all interactions in a client-friendly, solutions-focused manner
• Ability to work independently and proactively in a fast-paced environment, exercising good judgment to prioritize multiple competing tasks
• Demonstrates strong collaborative teamwork and interpersonal skills
• Excellent verbal and written communication skills, with a strong professional presence

• Displays an ownership mindset; takes accountability for individual and department success on all tasks

• Highly organized, demonstrating strong attention to detail and producing high-quality work
• Flexible and adaptable; able to take instruction from multiple avenues
• Proficient in Microsoft Office applications such as Word, Excel, Outlook, and Powerpoint, and able to learn and navigate other internal software systems quickly and efficiently
• Bachelor’s degree and/or minimum of 2 years of experience in fast-paced, customer service-related position preferred

Benefits

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 1 month of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.

In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.

For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

Company Description:

TEAM Risk Management Strategies ((url removed)) is the national leader in the outsourced household employment market.

Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers.

Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions.

We are a high-performing team pursuing aggressive growth targets.

We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention.

We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events.

TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022, 2023, and 2024.

Our Mission: To bring peace of mind and simplicity to household employment.

Our Vision: To be the top provider for household employment in the US.

Our Values:

• We care deeply.
  
  We act with kindness and a deep sense of responsibility towards our clients, our employees, each other, and all.
  
   
• We are thoughtful and thorough.
  
  We think through unasked questions because we know that the small things matter.
  
  
• We see challenges as opportunities.
  
  We approach adversity with optimism, and embrace even the toughest obstacles for the growth and wisdom they provide.
  
  
• We hold the bar high.
  
  We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals.
  
  
• We serve with humility.
  
  There is no job too small.
  
  Great ideas can come from anyone.
  
  
• We celebrate our success and each other.
  
  Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey.
  
  

This role is based in California.

The California pay range for this position is $23.00-$25.00 per hour.

Compensation is based on several factors, including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc.

Note that this range may not apply to employees based outside of California.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.

Required Skill Profession

Other General