JOB TITLE: Implementation Engineer
FLSA STATUS: Exempt
DEPARTMENT: JusticeTech
REPORTS TO: Associate Director of Implementations
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION:
TRAVEL: Up to 40%
ESSENTIAL DUTIES & RESPONSIBILITIES:
Reviews contracts for understanding and adherence to the scope of workConsults with and partners with internal and external stakeholders to understand client’s business processesReport project/workstream statuses/risks to Project ManagersSets up and conducts product overview and solution demonstrationsAnalyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirementsInstalls databases and software and configures the solution to meet the client’s needsCreates test cases and runs tests to find and correct errors, and validate the implementation meets specificationsTrains and/or assists with client/end-user trainingProvides client support during testing, go live and post go liveTriage, debugs and resolves defectsMigrates solution to production and performs post-production reviewReviews client requests for enhancements and engages with the needed departments for scoping and contractingWorks with Support to transition client solutions to the maintenance phaseAdheres to communication standards to ensure clients are informed of status, progress, and risks/issuesFacilitates internal and external meetingsMaintains positive relationships with both internal and external partnersCreates system or implementation process documentation for internal and external stakeholdersProvides technical guidance and knowledge transfer to technical client and project team membersDevelops and improves project and internal documentation and processes MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate degree in accounting related field or 2+ years of software/IT client service experienceKnowledgeable in MS Excel, SQL, XML, scripting languages, and/or JavaExcellent communication skills with ability to build collaborative relationshipsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsSelf-starterDetail-orientedAbility to prioritize work and meet deadlines PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
2+ years’ experience in a software training and implementation environment2+ years' experience with financials/accountingHands on experience developing in SQL, XML, scripting languages, Java and/or Groovy