IMPLEMENTATION MANAGER

Job description

SSC

**Position Title: [[title]]**

**Salary:** $100,000 - $115,000

**Other Forms of Compensation:**

**SSC Services for Education** is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset.

By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

_SSC_ _Services for Education is a Nationwide Best in Class Facility Service Provider_ .

As a member of Compass Group, North America, we want you to be as great as you can be.

We empower our associates to direct their own future, keeping them confident that we support them every step of the way.

As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude.

The opportunity for greatness is real at SSC and throughout the Compass world.

**_This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply.

Your referral will be able to apply by clicking the link in the email.

You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com._**

**Job Summary**

Join a team that’s transforming how facilities and operations are managed across the country.

As the Implementation Manager, you will be a key role in deploying and supporting complex Integrated Workplace Management Systems (IWMS), including SSC’s proprietary platform, SERV.

This role ensures successful implementation and long-term adoption of technology solutions that enhance operational excellence across SSC.

As a member of a collaborative, cross-functional team, the Implementation Manager will lead project planning, execution, and delivery, driving consistency through best-in-class project management practices, communication, and performance tracking.

This role also partners closely with internal teams within SSC and Compass Group to scope, plan, and deliver technological initiatives that improve efficiency, visibility, and client experience.

A strong understanding of the SERV platform, attention to detail, and the ability to connect technology solutions with business outcomes are key to success in this role.

**Position Responsibilities:**

+ Oversee planning, execution, delivery, adoption, and handoff of technology products
+ Build project teams (directly and indirectly) and actively coordinate team members to maximize productivity and project velocities
+ Define project objectives, scope, timelines, milestones, resources
+ Allocate budgets, personnel, and other resources to project teams
+ Manage project execution, ensuring adherence to plans and schedules
+ Identify, assess, and mitigate potential risks that could impact project delivery
+ Serve as a liaison between technical and business stakeholders, providing updates and managing expectations
+ Communicate progress, risks, and escalations appropriately to relevant stakeholders including various levels of the organization, multiple departments, and business units.
+ Collaborate and build relationships with all stakeholders – including senior executives, sponsors, business owners, clients, and field operators.
+ Create and maintain all project documentation pertinent to each project, including but not limited to status reports, work plans, presentations, analysis, and facilitation events.
+ Identify opportunities for improvement and facilitate change within a project, departments, operational teams, or across corporate departments.
+ Ensure project deliverables meet quality standards and are completed successfully
+ Develop and execute Waterfall and Agile project plans as required to support project goals, adapt approach and project management methodology as needed to ensure project success

**Preferred Qualifications:**

+ Bachelor’s degree required; graduate degree (MBA or MAC) preferred.
+ PMP, Lean Six Sigma, Scrum, and/or Agile certifications strongly preferred.
+ Minimum of 2 years of project management experience, ideally with enterprise-level, technical, or organizational change initiatives.
+ Experience with a Big 4 consulting firm highly valued.
+ Familiarity with facilities management or related industries preferred.
+ Demonstrated success in developing and executing change management strategies.
+ Strong ability to influence, collaborate, and manage across a highly matrixed organization.
+ Skilled at balancing multiple priorities with a proactive, solution-oriented mindset.
+ Advanced business analysis and problem-solving capabilities for complex operational challenges.
+ Exceptional communication skills, with the ability to engage stakeholders at all levels.
+ Proficient in Microsoft Office Suite and project management tools such as Smartsheet and Azure DevOps.
+ Willingness to travel as needed (up to 50%).

**Apply to SSC today!**

_SSC is a member of Compass Group USA._

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

**Associates at** **SSC** **are offered many fantastic benefits.**

+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Applications are accepted on an ongoing basis
+ Paid Parental Leave
+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) for paid time off benefits information.

**Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**

**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**

Applications are accepted on an ongoing basis.

**SSC maintains a drug-free workplace.**

Required Skill Profession

Other General