We are seeking an experienced Implementation Project Manager to lead the successful rollout of SaaS-based technology solutions for healthcare and enterprise clients.
This role is responsible for coordinating cross-functional teams, ensuring projects are delivered on time and within budget, and providing a seamless onboarding experience for customers.
The ideal candidate will combine strong project management skills with technical acumen and a customer-focused mindset.
Worksite Location:
Hybrid (onsite 3 days each week in Eagan, MN)
Pay Range:
$100-120K/year salary.
Benefits:
401(k) with 4% Company Match Medical, Dental, Vision, HSA/FSA, Fitness Reimbursement Company-paid life insurance, short-term/long-term disability Generous PTO, paid holidays
Roles & Responsibilities
Lead end-to-end implementation of SaaS solutions, managing scope, timelines, and budgets.
Create detailed project plans, monitor deliverables, and coordinate cross-functional execution.
Identify risks, develop mitigation strategies, and manage issue escalation.
Refine workflows, drive process automation, and improve integration between systems.
Facilitate project update meetings and ensure stakeholders remain aligned on priorities.
Act as the primary client contact throughout implementation and onboarding.
Conduct discovery sessions, workflow mapping, and gap analyses.
Deliver progress updates, executive briefings, and client training sessions.
Build strong client relationships to promote adoption and long-term success.
Translate business requirements into technical specifications.
Support system configuration, data migration, and testing phases.
Troubleshoot deployment issues and collaborate with technical teams on resolution.
Align technology solutions with business goals to ensure measurable outcomes.
Track KPIs and report on project outcomes.
Capture feedback and document lessons learned to optimize future implementations.
Leverage analytics to identify inefficiencies and recommend improvements.
Drive adoption of automation, self-service capabilities, and other innovations.
Required Skills & Experience
3+ years of experience in software implementation, project management, or professional services (healthcare technology experience preferred).
Proven ability to lead complex, multi-stakeholder software implementations.
Familiarity with Agile, Scrum, and/or Waterfall project management methodologies.
Strong understanding of customer success, onboarding, and adoption best practices.
Excellent communication, leadership, and stakeholder management skills.
Data-driven decision-making experience and process improvement expertise.
Background in SaaS deployments, system configuration, and integration best practices.
Exposure to SQL, data migration processes, and security protocols.
Experience with project management tools (e.g., JIRA, Smartsheet, Salesforce, or similar).
Prior experience in a high-growth SaaS environment is advantageous.
Project management certifications (PMP, PMI-ACP) are a plus.
Familiarity with AI/ML applications in healthcare is a bonus.
Strong organizational and problem-solving abilities.
Ability to manage multiple projects simultaneously in a fast-paced environment.
High attention to detail with adaptability to shifting priorities.
Collaborative team player with strong negotiation and relationship-building skills.