Implementation Specialist

Job description

JOB TITLE: Implementation Specialist
REPORTS TO: Strategic Operations Support Manager  
DIRECT REPORTS: No
Who We Are
BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies.

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team.

Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.


BH is passionate about setting the standard in the multifamily industry.

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously.

We set our sights high, own our mistakes, and turn lemons into lemonade.

We are incredibly proud of where we’ve come and are ready to tackle what’s next.

Come join us!
Role Overview
As an Implementation Specialist, you’ll have a big mission.

Your mission, if you choose to accept it, will be overseeing the participation, coordination, and technical implementation of software platform applications, leading projects and initiatives to enhance business operations and overall company performance.

Exhibit strong commitment to the service needs of the internal and external customers.

Ensures all system configurations, timelines, and cross-functional tasks are completed on schedule, enabling teams to adopt and use the system effectively.

You also understand the value of taking a moment to express gratitude to the village that helped to make it happen.

As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!
Key Responsibilities
* Serving as the property management system (PMS) subject matter expert for assigned system implementations.

Oversee the set-up process at acquisition systems set up, ensuring projects are delivered on time and within scope.
* Maintain an extensive working knowledge of property operations and related applications for continued support with business requirements and operational needs.
* Perform strategic planning at an organizational and operational level in new property set ups and onboarding process.

Develop and maintain detailed implementation plans, timelines, and deliverables to drive accountability and on-time completion.
* Collaborate with multiple departments to gather requirements and align workflows.
* Manage system security, taking proper precautions so that the users are allowed access to the necessary and appropriate applications.
* Perform testing, validation, and troubleshooting during the implementation process, ensuring accuracy and system readiness.
* Identify opportunities for process improvement and recommend enhancements to increase implementation efficiency.
* Document system configurations, workflows, and processes for ongoing support and knowledge transfer.

Proposing process changes and/or business solutions by communicating with team members and researching technology and systems options that align with the company’s technology and systems needs and strategies.
* Serves as technical and application support to end users for the first 30 days of go-live in the property software system to ensure a smooth transition, addressing issues quickly and efficiently.
* Oversee the disposition of the property management system, including the secure data handling of the transition.

Ensuring compliance with company policies and partnering with other departments for proper planning of the system deactivation.


* Other duties as assigned.
You Have
* 2+ years of experience in on-site multi-family property management or multi-family property management accounting.
* Hands-on experience supporting Yardi Voyager, CRM, and RentCafe platforms (Funnel CRM experience preferred).
* Minimum of 2 years in technical support, with a focus on property management or real estate technology.
* Advanced proficiency in Microsoft Excel, including data analysis and reporting.
* Proven track record of managing software implementations, ideally within property management or real estate technology environments.
* Exceptional organizational and project management skills, with the ability to oversee multiple concurrent implementations.
* Strong analytical and troubleshooting skills, with keen attention to detail and a proactive approach to problem-solving.
* Demonstrated ability to meet deadlines and deliver high-quality results under pressure.
* Outstanding customer service orientation, with a commitment to timely and effective support.
* Excellent written and verbal communication skills, including the ability to translate complex technical concepts into user-friendly guidance.
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Remote
Work Schedule: 8 am-5 pm, Monday-Friday, or as needed to meet business needs.
BH is an Equal Employment Opportunity Employer.

We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

Our posted compensation reflects the cost of talent across multiple US geographic markets.

Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Required Skill Profession

Computer Occupations