Implementation Specialist

Job description

About the Role

Grade Level (for internal use):

As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology.

You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time.

You will become a subject matter expert in our database configurations, data flows, and systems.

We will rely on you to troubleshoot and solve configuration issues with speed and accuracy.

As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers.

You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

A Successful Implementation Specialist will be:

Minimum Requirements:

Preferred Qualifications:

Where you will be:
​This position is based in our London, Ontario office.

We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

About S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales.

Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them.

automotiveMastermind is headquartered in New York City.

For more information, visit

At automotiveMastermind, we thrive on high energy at high speed.

We’re an organization in hyper-growth mode and have a fast-paced culture to match.

Our highly engaged teams feel passionately about both our product and our people.

This passion is what continues to motivate and challenge our teams to be best-in-class.

Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years.

This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them.

In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter.

It requires a catalyst to be set in motion.

Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day.

We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities.

We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in.

We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind.

Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets.

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business.

We care about our people.

That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent.

By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to.

S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment.

Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

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Required Skill Profession

Computer Occupations