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In-Store CRM Manager, Saks Job Opening In New York – Now Hiring EZ Service Srl


Job description

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910.

Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values.

The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As CRM Manager, based in Saks Fifth Avenue, New York, you will bring your expertise in client relationship management to the store team, helping us strengthen client engagement and elevate the in-store experience through data-driven strategies and personalized outreach.

You’ll work closely with the General Manager, Saks partners, and ZEGNA corporate teams to drive meaningful results, foster client loyalty, and shape how we deliver excellence in every client interaction.

HOW YOU BRING IT TO LIFE

Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
Ensure accurate and complete client data, analyze CRM performance, and turn insights into strategies for growth.


Collaborate with Saks and ZEGNA staff to strengthen client relationships through in-store, virtual, and at-home appointments.


Train sellers and ZEGNA staff on CRM tools, including Z2C functionality and data capture best practices.


Lead targeted client re-engagement initiatives, personalized outreach, and gifting strategies to reactivate dormant clients.


Plan and execute in-store activations, department store events, and special initiatives in collaboration with Saks and corporate teams.


Support Made-to-Measure (MTM) trunk shows and ensure flawless event execution by coordinating with cross-functional teams.


Track KPIs including client activation, outreach-driven sales, new client acquisition, and ROI to measure and optimize success.

WHO YOU ARE

This is how you show up:
You bring 3+ years of experience in luxury retail or hospitality, ideally in a client-facing or CRM-focused role.


You’re skilled in Microsoft Excel and CRM platforms, with strong analytical and reporting capabilities.


You’re known for your attention to detail, problem-solving skills, and ability to multitask in dynamic environments.


You thrive when building relationships and creating personalized client experiences that drive results.

YOUR ZEGNA OFFER
Annual gross salary range: $90,000-$94,000 plus additional bonus potential
Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.


Paid vacation and holidays, based on tenure and role level NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship.

You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your In Store Potential: Insight & Career Growth Guide


Real-time In Store Jobs Trends (Graphical Representation)

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EZ Service Srl adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for In Store CRM Manager, Saks Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for In Store CRM Manager, Saks?

Key qualifications for In Store CRM Manager, Saks typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for In Store CRM Manager, Saks, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for In Store CRM Manager, Saks Job Success

EZ Service Srl interview tips for In Store CRM Manager, Saks

Here are some tips to help you prepare for and ace your In Store CRM Manager, Saks job interview:

Before the Interview:

Research: Learn about the EZ Service Srl's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your In Store CRM Manager, Saks interview at EZ Service Srl, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EZ Service Srl's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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