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Incident and Request Manager Job Opening In Bellevue – Now Hiring Cynet Systems


Job description


Job Description:
Pay Range: $65hr - $70hr

Responsibilities:

Incident Management:

  • Own the incident lifecycle: detection, triage, response, resolution, and closure.

  • Act as the primary escalation point for project/product delivery teams during NPE incidents.

  • Lead war rooms for critical incidents, coordinating with technical and delivery stakeholders.

  • Ensure timely escalation to Environment, Change, DevOps, Infra, and Security teams when required.

  • Track and improve incident SLAs (MTTR, MTTD, availability SLOs).

  • Request Management:
  • Own request fulfilment for project/product delivery teams (e.g., access, entitlements, environment service requests).

  • Standardize and automate common request types in collaboration with Intake and DevOps teams.

  • Ensure requests are logged, prioritized, and fulfilled within SLA.

  • Provide transparency to stakeholders on request status.

  • Team Leadership:
  • Manage and mentor Incident Analysts and SREs.
  • Ensure follow-the-sun coverage via offshore/onshore teams.

  • Build a culture of blameless incident management, automation-first practices, and continuous learning.

  • Governance and RCA:
  • Ensure all incidents have documented Root Cause Analysis (RCA).

  • Track corrective and preventive actions, and feed them into Change and Environment management processes.

  • Provide trend reporting and insights to leadership.

  • SRE and DevOps Alignment:
  • Work with SREs and DevOps teams to automate incident detection, rollback, and recovery.

  • Integrate observability tools (Client, Prometheus, Grafana) into proactive monitoring.

  • Stakeholder Communication:
  • Provide timely updates during incidents and delays in request fulfilment.

  • Publish regular reports on incident trends, RCA outcomes, and SLA adherence.

  • Maintain trust with project/product delivery teams by ensuring transparent communication.

  • Required Skills and Experience:
  • 8–10 years in Incident Management, Service Operations, or SRE leadership.

  • Experience managing Incident Analysts and SRE teams.

  • Strong knowledge of AWS, Kubernetes, CI/CD pipelines, and observability tools (Client, Prometheus, Grafana).

  • Deep understanding of ITIL Incident, Problem, and Request Management processes.

  • Excellent crisis management, communication, and stakeholder engagement skills.


  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Incident and Potential: Insight & Career Growth Guide


    Real-time Incident and Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Incident and in Bellevue, United States, highlighting market share and opportunities for professionals in Incident and roles.

    132355 Jobs in United States
    132355
    239 Jobs in Bellevue
    239
    Download Incident And Jobs Trends in Bellevue and United States

    Are You Looking for Incident and Request Manager Job?

    Great news! is currently hiring and seeking a Incident and Request Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cynet Systems adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Incident and Request Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bellevue. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Incident and Request Manager?

    Key qualifications for Incident and Request Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Incident and Request Manager Job Success

    Cynet Systems interview tips for Incident and Request Manager

    Here are some tips to help you prepare for and ace your Incident and Request Manager job interview:

    Before the Interview:

    Research: Learn about the Cynet Systems's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Incident and Request Manager interview at Cynet Systems, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cynet Systems's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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