Information Security Access Analyst

Fully manage SCI’s Identity and Access Management (IAM) tools

Support operational issues involving IAM systems and tools

Automate manual tasks related to IAM systems and tools

Performs other job-related duties as assigned or related to IAM technologies

Support existing security configurations including providing routine security administration and troubleshooting security related issues

Interface with IT Teams and SCI Business Teams to review access management requirements and design solutions to meet those requirements

Develop technical documentation for all supported products

Develop and maintain detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes.

Provide cross-training for other technical staff on Identity and Access Management responsibilities

Create custom reports to meet business needs where necessary

Maintain reporting and communications tools for all assigned projects.

Prepare documentation for audits and act as the point of contact for audit-related responsibilities

Maintain user profiles and ensure that the maintenance process complies with company standards

Work with Internal Audit to maintain SOX control and segregation of duties design, setup, and compliance

Maintain access management approval matrix

Experience with SailPoint’s IdentityNow/Identity Security Cloud, creating access profiles, roles, workflows, configuring sources, and native scripts

Experience with Powershell, creating functions/scripts

Must have a firm understanding of SQL SELECT and JOIN statements.

Demonstrated experience and knowledge of designing and configuring Active Directory security groups and user profiles

Demonstrated knowledge of Identity and Access Management business practices

Entra ID user/group administration

Assigning roles in Azure

Microsoft 365 administration

Familiarity with the following is a plus: AWS, Okta, Exchange mailbox and group administration (on-prem and cloud), Sharepoint list creation/maintenance, Delinea Secret Server, SAML, OpenID Connect, oAuth, SCIM

Must be proficient with Word and Excel

Ability to multi-task and change priorities as needed

Communication and presentation skills

Demonstrated problem solving and decision making skills

Ability to follow detailed instructions

Operates with integrity - Demonstrates honesty; keeps commitments; behaves in a consistent manner.

Discloses own positions - Shares thoughts, feelings, and rationale so that others understand personal positions.

Remains open to ideas - Listens to others and objectively considers others’ ideas and opinions, even when they conflict with one’s own.

Supports others - Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge.

Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence.

Adjusts to the audience - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others - Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Informs others on team - Shares important or relevant information with the team.

Models commitment - Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Prioritizes - Identifies more critical and less critical activities / tasks; adjusts priorities when appropriate.

Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.

Schedules - Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Uses Key Principles - Establishes good relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Acknowledges the person - Greets customers promptly and courteously; gives customers full attention.

Clarifies the current situation - Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Meets or exceeds needs - Acts promptly in routine situations; agrees on clear course of action in non-routine situations; exceeds expectations without making unreasonable commitments.

Confirms satisfaction - Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the HEAT - Handles upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues.

Identifies issues, problems, and opportunities - Recognizes issues, problems, or opportunities and determines whether action is needed.

Gathers information - Identifies the need for and collects information to better understand issues, problems, and opportunities.

Interprets information - Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Understands technical terminology and developments.

Performs complex tasks in area of expertise.

Work indoors during all seasons and weather conditions.

Hybrid work environment.

Some days working from the office is required.

Standard business dress is required.

Flexible starting times from 7 AM until 9 AM