• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Information Systems Technician Job Opening In Lake Oswego – Now Hiring DOWL


Job description

Why DOWL?

DOWL is a top-ranked, multi-disciplined consulting firm with over 60 years of experience in civil engineering and related services.

Our in-house expertise spans Civil and Land Development, Construction-Related Services, Transportation and Structures, and Water and Environmental Services.

At DOWL, you’re valued.

We support your growth, offer great benefits, and foster a culture of integrity, professionalism, and teamwork.


Corporate Shared Services - Information Technology team


Our IT team is the backbone of our company, keeping our technology running smoothly so everyone can do their best work.

They make sure our networks, systems, and tools are reliable and secure, protect us from cyber threats, and quickly solve problems when they arise.

Beyond fixing issues, IT helps us work smarter by introducing new technologies, automating processes, and making it easier to connect and collaborate.

In short, they keep us connected, safe, and equipped to succeed every day!


Summary


The Information Systems Technician's role is to provide mid-range to advanced level support services for workstations and network systems.

Job duties include implementation projects, independent troubleshooting on Tier I/II issues for clients, issue identification, problem resolution, solution documentation, system maintenance, and customer education.

Implementation projects are performed under the direction of the IT Operations Team and require the ability to excel in a team environment.

Technical support will be delivered over the telephone, via remote support tools (Teams/TeamViewer), or on-site within defined service level agreements for clients.

This position will be based out of the Lake Oswego office Monday through Friday and will be expected to travel frequently to other DOWL office locations to provide support as needed.

These offices include, but not limited to, Portland, Salem, Eugene, Vancouver (WA), Bellevue (WA) or other offices as needed for special assignments.


Responsibilities


Strategy & Planning

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

  • Accurately document instances of hardware failure, repair, installation, and removal.

  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

  • Support development and implementation of new computer projects and new hardware installations.

  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.

  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Acquisition & Deployment

  • Conduct research on computer products in support of PC procurement and development efforts.

    Evaluate and recommend hardware products for purchase.

  • Write technical specifications for purchase of PCs, networking hardware and related products.

  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Operational Management

  • Work with end users to identify and deliver required PC service levels.

  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

  • Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.

  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

  • Develop and maintain an inventory of all computer related hardware and software.

  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

  • Construct, install, and test customized configurations based on various platforms and operating systems.

  • If necessary, liaise with third-party support and PC equipment vendors.
  • Position Requirements


    Formal Education & Certification

  • 2+ years desktop support experience in a professional environment required.

  • Experience in an engineering environment preferred.

  • Microsoft or CompTIA A+ certification preferred.

  • Associates degree or equivalent experience in Computer Science, Engineering, or a related field required.

    Bachelor's degree preferred.
  • Knowledge & Experience

  • Ability to operate tools, components, and peripheral accessories.

  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

  • Ability to conduct research into PC issues and products as required.

  • In depth knowledge of Microsoft Windows 10/11 operating system required.

  • Proficiency with end-support for Office Productivity applications required.

  • Strong hardware and application troubleshooting skills required.

  • Proficiency with common anti-malware cleanup tools and practices required.

  • Experience with automated trouble ticketing systems including escalation procedures.

  • Basic understanding of networking including routers, switches, firewalls, and WAN/SDWAN technologies required.
  • Certificates, Licenses, Registrations


    • Must have a valid driver’s license and a good driving record


    Personal Attributes

  • Proficient use of language when giving instructions in person, over e-mail and over the telephone.

  • Ability to present ideas in user-friendly language.

  • Ability to work in a team-oriented, collaborative environment.

  • Strong customer-service orientation.

  • Prompt and dependable attendance.

  • Self-motivated and directed.

  • Keen attention to detail.

  • Analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Work Conditions

  • Occasional evenings or weekend hours may be required.
  • Physical Demands.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this position, the employee is regularly required to sit.

  • The employee is required to talk and hear.

  • The employee is regularly required to stand; walk and use hands to finger, handle, or feel.

  • Kneeling and crawling to make repairs on computers, as well as adjusting and/or installing equipment.

  • The employee must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this position include close vision and ability to adjust focus.
  • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Johnson Service Group hiring Information Systems Technician Job in San Jose, California, United States
    Johnson Service Group
    San Jose, California, United States
    Jostens, Inc hiring Information Systems Technician Job in Clarksville, Tennessee, United States
    Jostens, Inc
    Clarksville, Tennessee, United States
    Electronic Instrumentation & Technology, LLC hiring Information Systems Technician Job in Salem, New Hampshire, United States
    Electronic Instrumentation & Technology, LLC
    Salem, New Hampshire, United States
    Insight Global hiring Information Systems Technician Job in Pendleton, SC, United States
    Insight Global
    Pendleton, SC, United States
    Jostens hiring Information Systems Technician Job in Clarksville, TN, United States
    Jostens
    Clarksville, TN, United States
    Rowan-Cabarrus Community College hiring Lead Information Systems Technician Job in Salisbury, North Carolina, United States
    Rowan-Cabarrus Community College
    Salisbury, North Carolina, United States
    City of Reno, NV hiring Information Systems Technician II Job in Reno, NV, United States
    City of Reno, NV
    Reno, NV, United States
    Illinois Secretary of State hiring Web Systems Programmer - Information Systems Technician I Job in Chicago, Illinois, United States
    Illinois Secretary of State
    Chicago, Illinois, United States
    John Tyler Community College hiring Geographical Information Systems Job in Chester, Virginia, United States
    John Tyler Community College
    Chester, Virginia, United States
    K2 Group, Inc. hiring INFORMATION SYSTEMS AUDITOR Job in Arlington, Virginia, United States
    K2 Group, Inc.
    Arlington, Virginia, United States
    CHA Hollywood Presbyterian Medical Center hiring Director, Information Systems Job in Los Angeles, California, United States
    CHA Hollywood Presbyterian Medical Center
    Los Angeles, California, United States
    The Judge Group hiring Manager, Information Systems Job in Blue Bell, Pennsylvania, United States
    The Judge Group
    Blue Bell, Pennsylvania, United States
    Rowan-Cabarrus Community College hiring Faculty - Information Systems Job in Salisbury, North Carolina, United States
    Rowan-Cabarrus Community College
    Salisbury, North Carolina, United States
    Watermark Risk Management International hiring Information Systems Auditor Job in Arlington, Virginia, United States
    Watermark Risk Management International
    Arlington, Virginia, United States
    Trillium Flow Technologies™ hiring Information Systems Intern Job in Fresno, California, United States
    Trillium Flow Technologies™
    Fresno, California, United States
    InterSources hiring Information Systems Architect Job in Columbia, South Carolina, United States
    InterSources
    Columbia, South Carolina, United States
    Sanmina hiring Information Systems Engineer Job in Huntsville, Alabama, United States
    Sanmina
    Huntsville, Alabama, United States
    Children's of Alabama hiring Manager Information Systems Job in Birmingham, Alabama, United States
    Children's of Alabama
    Birmingham, Alabama, United States
    Imagine One Technology & Management hiring Information Systems Manager Job in Lexington Park, MD, United States
    Imagine One Technology & Management
    Lexington Park, MD, United States
    Red Gate Group hiring Information Systems Auditor Job in Chantilly, VA, United States
    Red Gate Group
    Chantilly, VA, United States
    Legrand NA hiring Information Systems Intern Job in Concord, NC, United States
    Legrand NA
    Concord, NC, United States
    ITW hiring Information Systems Manager Job in Tucker, GA, United States
    ITW
    Tucker, GA, United States
    University of Colorado hiring Lecturer- Information Systems Job in Denver, CO, United States
    University of Colorado
    Denver, CO, United States
    CUNY hiring Lecturer - Information Systems Job in New York, NY, United States
    CUNY
    New York, NY, United States
    Devereux Advanced Behavioral Health hiring Information Systems Specialist Job in Berwyn, PA, United States
    Devereux Advanced Behavioral Health
    Berwyn, PA, United States
    Community Health Systems hiring Dir Information Systems Job in BULLHEAD CITY, AZ, United States
    Community Health Systems
    BULLHEAD CITY, AZ, United States
    Salk Institute for Biological Studies hiring Director - Information Systems Job in San Diego, CA, San Diego County, CA, United States
    Salk Institute for Biological Studies
    San Diego, CA, San Diego County, CA, United States
    Rowan-Cabarrus Community College hiring Faculty - Information Systems Job in Granite Quarry, NC, Rowan County, NC, United States
    Rowan-Cabarrus Community College
    Granite Quarry, NC, Rowan County, NC, United States
    Jacobs hiring Information Systems Watch Technician TS/SCI Job in Arlington, Virginia, United States
    Jacobs
    Arlington, Virginia, United States
    Amentum hiring Information Systems Watch Technician TS/SCI Job in Arlington, VA, United States
    Amentum
    Arlington, VA, United States

    Unlock Your Information Systems Potential: Insight & Career Growth Guide


    Real-time Information Systems Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Information Systems in Lake Oswego, United States, highlighting market share and opportunities for professionals in Information Systems roles.

    34334 Jobs in United States
    34334
    276 Jobs in Lake Oswego
    276
    Download Information Systems Jobs Trends in Lake Oswego and United States

    Are You Looking for Information Systems Technician Job?

    Great news! is currently hiring and seeking a Information Systems Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DOWL adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Information Systems Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lake Oswego. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Information Systems Technician?

    Key qualifications for Information Systems Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Information Systems Technician?

    To improve your chances of getting hired for Information Systems Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Information Systems Technician Job Success

    DOWL interview tips for Information Systems Technician

    Here are some tips to help you prepare for and ace your Information Systems Technician job interview:

    Before the Interview:

    Research: Learn about the DOWL's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Information Systems Technician interview at DOWL, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DOWL's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Information Systems Technician Positions

    Setting up job alerts for Information Systems Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!