Information Technology Application Support Analyst Fraud Systems

Job description

Thank you for your interest in a career at Regions.

At Regions, we believe associates deserve more than just a job.

We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities.

If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit.

The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years.

You may review, modify, or update your information by visiting and logging into the careers section of the system.

**Job Description:**

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users.

This position also ensures that application support documentation is maintained to the highest quality.

**Primary Responsibilities**

+ Obtains information on application design and functionality to propose solutions to end users
+ Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
+ Monitors routine and critical processes and workflows to proactively identify problem trends
+ Assists with application implementations and configuration
+ Performs root cause analysis and provides technical solutions to production related application errors
+ Performs application testing in various environments
+ Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
+ Resolves complex problems or issues
+ Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
+ May act as lead to less experienced associates
+ May act as subject matter expert (SME)

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

**Requirements**

+ Bachelor's degree in a related field and seven (7) years of related experience
+ Or Associate's degree in related field and nine (9) years of related experience
+ Or High School Diploma and eleven (11) years of experience

**Skills and Competencies**

+ Ability to communicate technical problems and solutions to non-technical users
+ Excellent written and verbal communication skills

**Additional job detail for this specific opportunity**

+ Analyze, design, and troubleshoot information technology systems for efficiency and effectiveness
+ Collaborate and lead efforts to gather technical requirements as needed for Technology initiatives or critical projects
+ Provide technical directions and training to teams
+ Guide and mentor junior IT analyst and other team members as needed
+ Evaluate IT Standards and provide guidance on impact and how to apply to Fraud applications
+ Work with Product team to draft Technology Features and maintain roadmap alongside Solution Architects
+ Create dashboards in Splunk or other tools for visibility into monitoring and alerts
+ Perform Safety & Soundness tasks such as password & API key rotations, vulnerability management, and support certificate updates
+ Investigate and diagnose system problems, recommending and implementing corrective actions
+ Document incidents and resolutions for future reference and knowledge sharing
+ Participate in post-incident reviews and recommend system improvements
+ Assist in data analysis and reporting tasks
+ Maintain accurate documentation of system configurations, procedures, and support activities
+ Generate reports on Applications
+ Coordinate application upgrades, patches, and maintenance with support teams
+ Work with vendors or developers to implement changes
+ Collaborate with developers, infrastructure teams, business units and vendors as needed
+ Support audits and drive to implement best practices

**Additional Skills for this specific opportunity**

+ Experience with scripting, automation, SQL etc.
+ Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)
+ Strong analytical & problem-solving skills
+ Experience with Splunk and Dynatrace is preferred
+ Experience with Visio or Lucid is preferred

**_Regions will not sponsor applicants for work visas for this position.

Applicants for this position must be currently authorized to work in the United States on a full-time basis._**

**_This position is intended to be onsite, now or in the near future.

Associates will have regular work hours, including full days in the office three or more days a week.

The manager will set the work schedule for this position, including in-office expectations.

Regions will not provide relocation assistance for this position, and relocation would be at your expense.

This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA or Charlotte, NC._**

**Position Type**

Full time

**Compensation Details**

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions.

Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.

As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

**Job Range Target:**

**_Minimum:_**

$103,710.20 USD
**_Median:_**

$132,550.00 USD

**Incentive Pay Plans:**

Opportunity to participate in the Long Term Incentive Plan.

**Benefits Information**

Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates.

(https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

**Location Details**
Riverchase Operations Center

**Location:**
Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.

Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Required Skill Profession

Other General