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Urgent! Information Technology Specialist 2 (NY HELPs) - 9767 Job Opening In Albany – Now Hiring New York State

Information Technology Specialist 2 (NY HELPs) 9767



Job description

Duties Description Under the direction of a Manager Information Technology Services 2, SG-29, within the Chief Technology Office/Enterprise Network Services/Data Center Networks/Cloud Networking group, the Information Technology Specialist 2, Temp/Hourly, SG-NS, will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives.
Specific duties may include, but are not limited to, the following:
• Support network connectivity for dozens of NYS agencies and their applications to/from/within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform, and multiple NYS data centers.
• Support various projects and Data Center Consolidation initiatives and/or support network environments in the data/voice Data Center networks and remote locations.
• Implement and support changes to the network including code upgrades, cable infrastructure, network software and hardware.
• Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
• Assist in the resolution of network issues and outages.
• Coordinate with User Support and System Administrators to provide Level II support for technical solutions.
• Configure, install and troubleshoot network equipment in the NYS data centers.

Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, VoIP (Voice over Internet Protocol) phones, WAP (Wireless Access Point) devices, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.
• Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures and training manuals.
• Independently further IT data communications training, including manufacturer-specific such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.
• Utilize network monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc., to monitor equipment in the data centers reporting issues to management as appropriate.
• Understand data networking protocols including TCP/IP; OSI; OSPF; BGP; HTTP; SSL; DNS; TLS; WAP; and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
• Working outside of normal business hours and on-call may be required due to the 24x7x365 nature of the systems supported by this team.
• Occasional travel may be required.

Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.


Required Skill Profession

Computer Occupations



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