Infrastructure Administrator

Job description

Infrastructure Administrator

**Hillcrest Family Services**

1 Positions

ID: 554120141

Posted On 10/09/2025

**Job Overview**

**Responsibilities**

The **IT Infrastructure Administrator** is responsible for maintaining and improving the organization’s technology infrastructure, ensuring secure, reliable, and efficient systems that support both staff and client services.

This position requires a balance of technical expertise, proactive planning, and a compassionate understanding of the behavioral health environment.

The Administrator oversees network, server, and cloud environments, including Microsoft 365, Microsoft Entra ID (Azure Active Directory), and on-premises Active Directory, ensuring that systems remain secure, compliant, and aligned with organizational goals.

Additional responsibilities include:

+ Infrastructure Management
+ Manage and maintain all servers, network hardware, and associated systems to ensure high availability and optimal performance.
+ Oversee installation, configuration, and support of IT systems, including LAN/WAN, VPNs, firewalls, and wireless infrastructure.
+ Administer and optimize hybrid Active Directory and Microsoft Entra ID environments, ensuring consistent identity, access, and security management.
+ Manage Microsoft 365 tenant (Exchange Online, SharePoint, Teams, Intune) including licensing, compliance, and data lifecycle management.
+ Security & Compliance
+ Implement and maintain security controls such as Conditional Access, MFA, and role-based access policies.
+ Ensure compliance with HIPAA, HITECH, and other data protection requirements.
+ Monitor systems for vulnerabilities, apply timely patches, and maintain a strong security posture.
+ Assist in developing cybersecurity awareness and data protection practices among staff.
+ Operational Support
+ Provide Tier 2/3 technical support and mentorship to help desk or support staff.
+ Document infrastructure, configurations, and standard operating procedures.
+ Collaborate with program and departmental leadership to assess and address technology needs.
+ Continuity & Improvement
+ Develop and test disaster recovery and business continuity procedures.
+ Research emerging technologies and recommend strategic upgrades that improve efficiency and security.
+ Support ongoing projects related to cloud adoption, network modernization, and IT service delivery improvements.
+ Participate in IT governance initiatives and asset lifecycle planning.
+ Other duties as assigned.

**Requirements**

**Education**

+ Bachelor’s degree in Information Technology, Computer Science, or a related field.

_Equivalent work experience may substitute for education._

**Experience:**

+ Minimum 3 years of progressive experience in IT infrastructure administration or systems management.
+ Experience in a nonprofit, behavioral health, or healthcare environment preferred.

**Knowledge/Skills:**

+ Demonstrated hands-on experience with:
+ Microsoft Entra ID / Azure Active Directory
+ Active Directory Domain Services (AD DS)
+ Microsoft 365 administration (Exchange, SharePoint, Teams, Intune)
+ Windows Server, PowerShell scripting, and Group Policy
+ Firewalls, VPNs, and networking fundamentals
+ Strong understanding of network, server, and cloud architecture.
+ Familiarity with ITIL framework and service management best practices.
+ Excellent problem-solving and analytical skills.
+ Ability to manage multiple priorities and projects in a fast-paced environment.
+ Clear and empathetic communication skills, reflecting the mission-driven culture of behavioral health organizations.

**Licenses/Certifications:**

+ CompTIA Network+, Security+, or Microsoft Certified: Azure Administrator Associate (or equivalent).
+ MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.

**Benefits**

**Competitive benefits package for full-time employees working 30+ hours a week:**

+ Health Insurance (up to 79% employer paid)
+ Dental insurance
+ Vision insurance
+ 401(k) with profit sharing and employer match
+ Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
+ 10 paid holidays
+ 80 hours sick time
+ 2 wellness days
+ Staff development and training
+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
+ Employer paid CEU's through Relias
+ PerkSpot- employee discount program
+ Employee assistance program
+ Advancement opportunities

**About the Organization**

Hillcrest is a non-profit organization that assists adults and children in need of help.

Every day, Hillcrest builds confidence in hundreds of people and families.

We strive to be a leading provider in supporting brain health and wellness.

We’re a place where compassion is commonplace.

Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

humanresources@hillcrest-fs.org

Email

True

False

True

**Job Details**

Categories

Human and Social Services
Information Technology/Telecommunications
Retail Sales
Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

554120141

# Positions

1

Start Date

20251009

End Date

20251121

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Hillcrest Family Services

**About the Company**

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help.

In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well.

Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement.

With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow.

~Help for today, Hope for tomorrow~_

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