Infrastructure Operations Engineer (Network, Voice, and Data)

Job description

**_Welcome to Warner Bros.

Discovery… the stuff dreams are made of._**

**Who We Are…**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Your New Role **:**
The Infrastructure Operations Engineer plays a key role in delivering Voice, Data, and end user support services across Warner Bros Discovery’s diverse production environments—including core campuses, international offices, and temporary remote sites.

This position involves close collaboration with the Senior Infrastructure Operations and Network Engineer s and cross-functional engagement with Technology and Operations teams to ensure smooth, end-to-end service support—from initial requirements gathering through to implementation and sustained operational delivery.

Your Role Accountabilities:

**OPERATIONS/PROJECT MANAGEMENT**

+ **Service Delivery -** Lead the coordination and fulfilment of network, voice, and audio-visual service requests for productions, tenants, and staff, ensuring timely and efficient delivery.

+ **Infrastructure Management -** Oversee the maintenance and organisation of on-premise communications infrastructure, including comms closets, structured cabling, and data centre environments.

+ **Third-Party Coordination -** Manage external vendors and service providers during project execution and service outages, including facilitating root cause analysis and resolution.

+ **Documentation Support -** Contribute to the accurate collation and maintenance of asset inventories, billing records, and service documentation.

+ **Operational Flexibility -** Undertake additional duties as required to support infrastructure and operations continuity.

Qualifications & Experiences:

**Required**

+ 2+ years of relevant professional experience

+ Knowledge in data network con cepts ( wired and wireless ), including troubleshooting and diagnostic testing **.**

+ Knowledge of DNS , DHCP , IPAM , and remote access platforms.

+ Working k nowledge of end-user computing support and related services

+ Knowledge of copper and fiber optic cabling and standards , including installatio n, termination and testing.

+ Strong technical skills in cabling standards (BICSI, TIA), installation techniques, and troubleshooting .

+ Experience with data center environments, including rack and stack, and cable management.

**Preferred**

+ Experience in administering firewall rule sets .

+ Experience in a managed service environment , with a focus on operational reliability.

+ Knowledge of storage and compute technologies , across both hardware and software platforms.

+ Proven experience in technical infrastructure support , including hardware and software.

+ Strong foundation in customer service , with a commitment to responsive and effective support.

+ Excellent written and verbal communication skills , suitable for both technical and non-technical audiences.

+ Experience in the media sector , ideally within film or television production **.**

+ Exposure to project management practices is beneficial.

+ Network automation and scripting for operational efficiency.

+ Must participate in an on-call rotation for out of hours support

+ Minimal travel anticipated for this position

+ Must have the legal right to work in U S .

**How We Get Things Done…**

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day.

We hope they resonate with you and look forward to discussing them during your interview.

**Championing Inclusion at WBD**

Warner Bros.

Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required.

Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance.

Base pay is just one component of Warner Bros.

Discovery’s total compensation package for employees.

Pay Range: $82,670.00 - $153,530.00 salary per year.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

In addition, Warner Bros.

Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Required Skill Profession

Other General