Coordinator of Enrollment Communication Center
Join the team at Tallahassee State College as the Coordinator of Enrollment Communication Center.
This full-time position is responsible for overseeing the daily operations and supervision of staff within the Enrollment Communication Center.
The coordinator ensures a high-quality student and family experience by managing the resolution of inquiries received through telephone, online help tickets, departmental email, live chat, and chatbot services related to enrollment functions.
Responsibilities:
- Coordinates and evaluates daily operations of the Enrollment Communication Center, ensuring consistent and timely responses to student and public inquiries.
- Hires and supervises ECC staff, setting performance expectations and coaching employees for continuous improvement.
- Implements and updates customer service policies, procedures, and strategies that enhance the student experience.
- Manages customer service functions supporting Admissions, Records, Academic Advising and Student Financial Services.
- Monitors service performance against established benchmarks, identifying opportunities for improvement in efficiency, accuracy, and customer satisfaction.
- Provides training and professional development for Enrollment Communication Center staff to foster a culture of service excellence.
- Resolves escalated student issues and complaints with professionalism and efficiency.
Requirements:
- A bachelor's degree from an accredited college or university and three (3) years professional experience in higher education, student/academic affairs, advising or closely related area.
- A Master's degree may substitute for one (1) year of the required experience.
What We Offer:
- A dynamic campus atmosphere where your contributions directly impact student success.
- A culture that champions continuous improvement, where students and staff alike are valued and empowered.
- A supportive team that encourages collaboration, creativity, and innovation.
- Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
- Opportunities for professional development.
- A generous leave policy, including paid holidays plus winter and spring breaks.
- Tuition waivers and tuition reimbursement programs for continuous learning.
- Free access to TSC athletics, fine arts, and performing arts events.
Tallahassee State College is an equal opportunity employer and welcomes applications from diverse candidates.
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