Installation Support Specialist

Job description

Installation Support Specialist – Moorestown, NJ (Onsite)
Job Summary:
Join our team as an Installation Support Specialist, where you’ll play a key role in supporting divisions and customers to ensure installations are completed as contracted.

You’ll be responsible for verifying documentation in our CRM for invoicing, closing out jobs, and ensuring overall customer satisfaction.
Essential Functions:

+ Communicate with customers and subcontractors throughout the installation process to ensure smooth completion.

+ Audit documents and system information to support the invoicing team, following established policies and procedures.

+ Follow up with customers post-installation to collect final payments and any outstanding documents needed for invoicing.

+ Handle all inbound calls, providing prompt resolution and support.

+ Collaborate with divisions to address additional service needs or gather required data and documents for job completion.

+ Close out tickets in the system, collect payment, and address any issues or damages by opening service tickets as needed.

+ Serve as the last point of contact before a job is closed out, ensuring all requirements are met.

+ Communicate effectively with customers, installers, and internal teams, including handling upset customers with professionalism and empathy.

+ Maintain attention to detail and multitask efficiently in a fast-paced environment.

+ Utilize computer skills, including Excel and CRM systems, for documentation and communication.

+ Manage email correspondence with local offices across all 50 states.

+ Adhere to company processes and procedures to ensure consistency and quality in customer interactions.

+ Perform other duties as assigned.

Work Environment & Schedule:

+ Fully onsite, Monday–Friday

+ Two shifts available: 9:30am–6:00pm and 10:00am–6:30pm

+ May be required to work a Saturday every 5 weeks (9:30am–6:00pm)

+ Majority of communication is via email; phone and text communication with installers

Qualifications:

+ Strong attention to detail and ability to multitask

+ Excellent computer skills; proficiency in Excel and CRM systems (no advanced reporting required)

+ Professional communication skills via phone, email, and in-person

+ Ability to handle challenging customer interactions with patience and problem-solving skills

If you’re looking for a dynamic role where you can make a difference in the customer experience and support successful installations, apply today!
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Moorestown,NJ.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General