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Intake Coordinator (Account Manager) Job Opening In Tempe – Now Hiring Total Care Connections


Job description

Intake Coordinator – Arizona

Are you a driven, relationship-focused professional with deep knowledge of Arizona’s home and community-based services?

Total Care Connections is seeking a highly motivated Intake Coordinator to join our Arizona team.

If you have a proven track record of generating client referrals—especially from ALTCS, Banner, United Healthcare, DDD, and worker’s compensation carriers—and you thrive in a role where results matter, we want to meet you.

Our ideal candidate is passionate about serving seniors and disabled adults, excels at connecting with referral partners, and understands the rules, regulations, and requirements of Arizona Medicaid HCBS programs.

Job Summary

The Intake Coordinator plays a vital role in growing our client base by cultivating strong referral relationships, conducting timely client assessments, and building individualized care plans.

This is a Monday–Friday, 8:00 a.m.–5:00 p.m. in-person position based in Arizona.

Success in this role requires self-motivation, consistent follow-through, and the ability to meet clearly defined performance targets.

Duties and Responsibilities

Referral Partner Engagement

  • Develop and maintain strong relationships with ALTCS, Banner, United Healthcare, DDD, and worker’s compensation carriers, as well as other community referral sources.
  • Conduct at least 50 outbound calls per day to referral sources and/or prospective clients.
  • Send follow-up emails for every referral and a thank-you card to every referral partner.
  • Track and meet weekly referral growth goals set by leadership.
  • Client Intake and Care Planning

  • Conduct in-home or on-site new client assessments and meet with families to identify needs.
  • Create comprehensive, individualized care plans that align with assessment findings.
  • Ensure care plans are clear, goal-oriented, and initiated promptly after intake.
  • Communicate care plans to caregivers and operations team members for smooth service initiation.
  • Compliance and Documentation

  • Ensure all intakes and care plans meet Arizona Medicaid and company standards.
  • Maintain accurate, timely documentation in the agency’s systems.
  • Understand and apply eligibility requirements for ALTCS, United Healthcare, Banner, DDD, and worker’s compensation services.
  • Collaboration and Communication

  • Partner with Care Managers and Scheduling teams to ensure new clients are staffed quickly.
  • Represent Total Care Connections professionally when meeting with clients, families, and referral partners.
  • Participate in team meetings and contribute to growth-focused initiatives.
  • What We’re Looking For

    This role is for someone who embodies the Core Values of Total Care Connections:

  • Servant Leader – We put the needs of others first.
  • Commitment to the Extraordinary – We go above and beyond to deliver exceptional care and service.
  • Can Do Spirit – We face challenges with optimism and determination.
  • Radical Generosity – We give freely of our time, resources, and compassion.
  • We’re also looking for someone who lives out the virtues from Patrick Lencioni’s The Ideal Team Player:

  • Hungry – You’re driven to meet and exceed goals without needing to be pushed.
  • Humble – You put the mission and team above ego.
  • People Smart – You connect easily, communicate effectively, and build trust quickly.
  • Skills/Qualifications

  • Preferred: Experience working with ALTCS, Banner, United Healthcare, DDD, and/or worker’s compensation referral processes.
  • Preferred: In-depth knowledge of Arizona Medicaid HCBS regulations.
  • Preferred: Bilingual
  • At least one year of experience in the home and community-based services industry in Arizona.
  • Proven ability to generate and grow client referrals from professional partners.
  • Excellent communication and relationship-building skills.
  • Strong organizational skills with attention to detail.
  • Ability to work independently and meet high daily/weekly activity targets.
  • Proficiency with computers, CRM systems, and email communication.
  • Reliable vehicle and clean driving record.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Intake Coordinator Potential: Insight & Career Growth Guide


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    41220 Jobs in United States
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    Are You Looking for Intake Coordinator (Account Manager) Job?

    Great news! is currently hiring and seeking a Intake Coordinator (Account Manager) to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Total Care Connections adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Intake Coordinator (Account Manager) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Intake Coordinator (Account Manager) Job Success

    Total Care Connections interview tips for Intake Coordinator (Account Manager)

    Here are some tips to help you prepare for and ace your Intake Coordinator (Account Manager) job interview:

    Before the Interview:

    Research: Learn about the Total Care Connections's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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