Job Description
As an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees.
Provide support via phone, e-mail, and Intranet.
Job Responsibilites: Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees.
Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.Responsibilities * Diagnose and resolve computer problems and requests from users in a timely manner.
Accurately record such requests into the help system* Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment* Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications* Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
Requirements
* Familiarity with Desktop and Laptop hardware components * Strong technical, analytical, and problem-solving skills * Customer focus and dedication to customer satisfaction * Ability to maintain calm demeanor under client deadline pressures * Excellent communication skills, both written and verbal * Strong initiative, self-motivation, and ability to complete tasks on time * Ability to work well in a fast-paced, team environment * Attention to detail