Intern, User Experience and Web Strategy

Job description

**Want to work for a great Organization?**

The American Bankers Association is the banking industry's champion.

Joining ABA makes you part of a team that: • has Extraordinary People - ABA experts are the go to sources for bankers, policy makers and the media for credible information and insights for the banking industry.

• has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared.

• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry.

We take action and achieve results.

Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Click Here to review ABA's holistic approach to Benefits and Total Rewards.

(https://www.aba.com/about-us/work-at-aba/benefits)

**Employer of Choice:** ABA is recognized with a _2025_ _Great Company Culture Award_ and _2025 Great Place to Work_ designation!

**Job Description:**

**Duration/Hours** **:**

June 1, 2026 – August 7, 2026

Pay rate is $25/hour for undergraduate student (rising sophomore, junior and senior)

Full-time; 37.5 hours per week

ABA’s Internship provides students with a paid opportunity to work with one of the biggest trade associations in Washington, DC.

This extremely selective opportunity provides students with the opportunity to do substantial work in various divisions across ABA, connect with leadership, build a network, and make a difference.

**Primary Responsibilities**

A user experience internship opportunity is available within our Communications group’s Web Team.

The team manages ABA’s website, ABA.com, which is ABA’s primary vehicle to provide relevant content to the banking industry and drive ecommerce.

Through this internship, you will gain hands-on experience in an enterprise web team, comprised of user experience professionals, UI/UX developers, content strategists, web content producers, analytics and digital marketing experts, and analysts.

You will join us as we plan our move from an MVC to headless CMS implementation, and work to integrate a CDP and personalization suite, both of which projects will be part of your work with our team.

In this role, you will also work closely with our marketing department and cross-functionally with many other teams at the organization to provide and enhance the way we deliver member services and advocacy resources online.

+ Meet with key stakeholders to understand project goals, parameters, and requirements; perform competitive analyses and conduct necessary usability research; and prepare recommendations in collaboration with other web team members
+ Create wireframes, visual designs, and prototypes to support communication with stakeholders and to support usability testing
+ Work with web team staff to make best practices and data-based recommendations for better content, site functionality, or usability
+ Apply content, accessibility, SEO and design standards from our living style guide to standardize content across the site; develop and incorporate new standards
+ Draft user stories to support development work, and participate in Agile ceremonies to provide acceptance criteria, definition of “done”, and review story delivery against requirements; support QA and regression testing efforts
+ Regularly update website content and features to reflect ABA issues, events, community engagement, and other communications
+ Additional duties as assigned

**Required Skills**

HTML and CSS Proficiency, and working familiarity with JavaScript, jQuery, and Bootstrap.

Ability to follow already established protocols/processes with excellent attention to detail.

Strong interpersonal skills, including and written and verbal communication skills.

Ability to work collaboratively in a fast-paced team environment.

Strong problem-solving skills, and excellent organizational skills.

Knowledge of information architecture (IA), design best practices, and the elements of good user experience.

A portfolio of prior work and school products, with a clear explanation of the problem being solved and personal contributions to the end product.

Ability to report into ABA headquarters located in Washington, DC, at least two-times per week (relocation assistance or stipend is not included for the intern program).

Internship positions are not eligible for healthcare insurance coverage.

**Optional Skills (nice to have):**

Experience with Content Management Systems (e.g. Sitecore, Adobe Experience Manager, WordPress or Drupal).

**Minimum Education Requirements**

Major Field of Study: Human Factors, Human-Computer Interaction, User Research, User Experience, Web Design

Rising Sophomore, Junior, Senior ($25.00 an hour)

**Salary Band Range:**

$15.00 - $37.50 - $60.00

American Bankers Association (ABA) is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.

The American Bankers Association is the voice of America’s banks—the small, midsize, regional and large banks that together employ more than 2 million women and men and help drive America's economy.

Please join us and become a part of a rapidly transforming industry that drives growth and innovation at home and around the world.

Required Skill Profession

Other General