Internal Audit Manager, Quality Assurance

Job description

**Your opportunity**

The Internal Audit Department (IAD) of The Charles Schwab Corporation provides independent and objective assessments to figure out whether all significant risks are identified and appropriately reported by management and risk functions to the Board and Executive Management, to evaluate whether risks are adequately controlled, and to challenge Executive Management to improve the effectiveness of governance processes, risk management, and internal controls.

The Professional Practices Group (PPG) within IAD provides the processes, training, and tools to support the audit teams’ adherence to standards and expectations of quality and consistency.

PPG also provides the data and analysis of internal audit activities and results to the leadership team, regulators, and to CSC’s governance committees to support their performance of effective oversight.

The Quality Assurance (QA) team within PPG is seeking a **Manager, Quality Assurance** to assist with independently evaluating that key internal audit activities continue to be performed with the level of quality and effectiveness as per departmental standards.

The Manager, Quality Assurance is an individual contributor role that reports to the Director, Quality Assurance.

The QA team is a critical function within IAD that supports a growing department undergoing a transformation and continued evolution to meet regulatory expectations of a large financial institution.

**What you’ll do:**

+ Using a combination of real-time and lookback approaches, partner with audit teams to perform quality assurance reviews of all phases of internal audit execution, as well as internal audit issue validation, regulatory issue validation, and retrospective reviews as part of the annual Quality Assurance and Improvement Plan (QAIP).
+ Perform horizontal, targeted, team-based, and/or regulatory-focused quality assurance reviews for conformance with Schwab IAD standards and analyze results for themes and trends to determine the best approach to course correct.
+ Track and monitor audit team QA finding remediation progress.
+ Provide guidance to the audit teams and reinforce existing and recent changes to methodology standards through timely feedback and training.
+ Assist QA Senior Managers with preparing reports related to QAIP activities and results, including thematic issues and tracking and monitoring issue remediation efforts for IAD management, the Audit Committee, and other stakeholders.
+ Provide subject matter expertise to audit teams related to the internal audit methodology and drive continuous improvement of internal audit processes.
+ Assist with documentation requests in connection with external quality assurance reviews and regulatory exams related to the QAIP and IAD activities.
+ Periodically update QA procedures and templates to reflect the evolving internal audit methodology and to meet regulatory expectations.
+ Develop and/or deliver communications related to QA findings, themes, trends, changes, and other topics of interest to internal audit team members and other stakeholders.
+ Support strategic initiatives to expand the QAIP scope, coverage, and plan.
+ Contribute to ad hoc projects to support department strategic initiatives.

**What you have**

+ 5-7+ years of audit, risk, compliance, or examiner experience in public accounting, financial services, and/or regulatory agency with a working knowledge of internal audit best practices, financial services processes, and regulatory expectations of the internal audit function within large and complex financial institutions.
+ Working knowledge of the Institute of Internal Auditor (IIA) Global Audit Standards, and Federal Reserve Supplemental Policy Statement on the Internal Audit Function and Its Outsourcing (SR 13-1).
+ Experience reviewing/providing feedback on work performed by others.
+ Experience in developing training content and facilitating training sessions.
+ Thrives on learning, collaboration, knowledge sharing, and guiding others.
+ Degree or equivalent experience required; CIA, CISA, CPA or similar certification preferred.
+ Strong attention to detail, analytical, and problem-solving skills.
+ Strong project management skills required, with the ability to effectively manage multiple priorities and due dates.
+ Demonstrated ability to resolve differences and influence positive change
+ Outstanding written and verbal communication skills with demonstrated ability to communicate effectively across all levels.

**What’s in it for you**

At Schwab, you’re empowered to shape your future.

We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success.

Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace.

If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

Required Skill Profession

Other General