Internal Support Administrator (Remote)

Job description

Description & Requirements
At Maximus, we support our clinical services network by ensuring our independent contractors are set up for success from the very start.
We are seeking an Internal Support Administrator to serve as the key point of contact for independent contractors, guiding them through essential administrative and technical setup processes.
In this role, you will host interactive virtual sessions to provide education on systems, compliance requirements, and technology setup including HIPAA, assessment tools, COUPA invoicing, ACH deposits, and referral management.
After initial contractor activation, you will continue to be a trusted resource, offering ongoing system support and helping contractors navigate administrative or technical challenges.
This position requires a blend of customer service, technical knowledge, and relationship management.
The ideal candidate will be proactive, organized, and comfortable engaging with people in a virtual learning environment.
By ensuring contractors are well-prepared and supported, you will play a vital role in maintaining compliance and strengthening Maximus' commitment to operational excellence.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Research, plan, organize and deliver educational sessions pertaining to Admin issues and Tech support for Independent Contractors (IC's).
This includes all preparation work for a virtual session.
- Maintain accurate tracking of candidate activity to ensure timely completion of R&C activities to comply with established turnaround times.
- Be the liaison between the Training department and the Recruiting and Credentialing (R&C) department, keeping them informed of the sessions that are scheduled for the week; giving updates of the state of the candidate (rescheduled, dropped) and confirming all requirements from R&C and Training are complete before notifying Ops candidate is ready to be activated.
- Responsible for adjusting/updating educational material as needed to ensure the independent contractors understand the Administrative and Technology component of each contract.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
- Minimum 2-4 years of customer service experience
- Minimum 1 year of experience delivering training or facilitating webinars
- Minimum 2 years of experience working within healthcare and/or managed care systems
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong organizational skills with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
- Previous experience using COUPA, Smartsheet, and/or Assessment Pro
- Previous experience working with 1099 contractors
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
20.50
Maximum Salary
$
24.71
*

Required Skill Profession

Information And Record Clerks