International Technical Support Manager

Job description

**Job Description:**

The **International Technical Support Manager** is responsible for facilitating the relationship between Miller Electric and our global partners for service and technical assistance.

A large portion of this position is the creation and presentation of international service training content – both digitally and in person.

They work closely alongside our ITW Global Offices’ service teams, Miller’s internal service teams, our Technical Publication group, and our Export Sales team to ensure customer satisfaction with warranty work or technical assistance.

A typical working day is spent in an office atmosphere, but this position does spend time in lab and training settings as needed.

The position will have international travel up to 10% as required.

**Duties & Functions:**

· Support the business relationships of ITW Welding and their customers through technical guidance, communication as a representative of Miller, and direction toward resolution of significant service events

· Coordinate the international warranty claim process by educating and assisting the ITW Welding service network

· Direct resolution of issues with international warranty claims and part shipments

· Advocate for the common and unique needs of the international ITW Welding regional offices in Miller service teams meetings

· Facilitate international access to Miller resources (customer portal / Warranty Connect, technical publications, online/virtual content, Miller division service teams)

· Maintain technical familiarity with existing and new exported products.

· Participate in new product service reviews

· Coordinate and conduct Appleton introductions and service training (onboarding) for new international ITW Welding service personnel

· Produce, provide, and present service training materials on existing and new exported products

· Travel as needed to present service training or assist with product evaluation/fault resolution at customer locations

**Qualifications**

**Education & Experience:**

· Bachelor’s degree preferred.

· Strong technical aptitude

· Prior experience with servicing welding equipment is preferred

· A quick learner with a “Can-Do” attitude and strong prioritization skills

· Exceptional customer service skills

· Strong computer skills (Excel, Word, PowerPoint)

· Ability to learn new software

· Valid Passport

**Skills:**

· Microsoft Office skills required

· Work in a fast-paced environment

· Work with minimal guidance or direction

· Detail oriented and organized

· Identify and implement process improvement opportunities

· Effectively manage change

· Work in multi-cultural corporate business setting

· Excellent interpersonal skills and communications

· Excellent verbal and written communication skills, judgment, creativity, flexibility, and excellent motivation

· Strong analytical and problem-solving skills

**Why ITW Welding?**

At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact.

Join us and build a career that makes a difference!

Here are some benefits we offer to help you build the future you want:

+ **Generous Retirement Benefits** – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
+ **Paid Time Off** – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
+ **Company-Paid Insurance** – Life, AD&D, Short-Term &Long-Term Disability insurance to give you peace of mind.
+ **Family-Friendly Benefits** – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
+ **Education Assistance** – tuition reimbursement, because we believe in investing in your personal and professional development.

Company Description:

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.

ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg.

LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW).

The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness.

Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products.

Miller keeps the tradition alive by focusing on its top priority: people.

Additional Information:

ITW Welding is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

_ITW is an equal opportunity employer.

We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Compensation Information:**

Pay Range: $83,250-$105,450

_ITW is an equal opportunity employer.

We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Required Skill Profession

Other General