Interpreter Scheduler III

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.

Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.

Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

**Job Location (Full Address):**

601 Elmwood Ave, Rochester, New York, United States of America, 14642

**Opening:**

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400180 Deaf Prof Interpreter Svc-DPIS

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.08 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job.

Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

**Responsibilities:**

GENERAL PURPOSE
Coordinates access services such as sign language interpreting and captioning services to ensure optimal coverage by Deaf Professional Interpreters.

Monitors and ensures all functions are completed accurately and efficiently with excellent customer service utilizing ICARE and MELIORA values.

In addition, the Scheduler is expected to be available for on-call on a rotating basis, during which last-minute needs of deaf professionals are coordinated by contacting interpreters and serving as a liaison between requesters, staff, and agencies.

**ESSENTIAL FUNCTIONS**

**Scheduling Coordination and Request Management of** A **ccess Services for Deaf/Hard of Hearing (D/HH) Professionals** **and Learners**

+ Monitors the scheduling inbox during business hours (10%)
+ Reviews requests for services including interpreting, captioning, and transcription services.
+ Processes requests in DPIS’ interpreter scheduling systems and collaborates with requesters to follow up on pertinent request information.
+ Provides coverage to the DPIS inbox by replying to emails, acknowledging, and confirming requests.
+ Provides coverage to the DPIS text line by replying and acknowledging text messages
+ Utilizes independent judgment and analyzes the clinical situation to determine the optimal mode of communication between the Deaf Professional/Learner, non-Deaf participants, and providers (i.e., in-person interpreter; video remote interpreter; captioning).

Considers the following: (5%)
+ the D/HH Professionals’ preferences
+ the availability of the provider
+ the content of the request and the background knowledge of the provider
+ consistency in providers for ongoing requests
+ and satisfying full-time and part-time providers’ target hours.

**Billing and Invoice Management**

+ Updates access requests to reflect accurate billing information
+ Reviews vendor invoices to rectify discrepancies
+ Prepares and sends invoices to external departments on a monthly basis
+ Processes payments in the University billing system

**Communication and Collaboration**

**Provides ongoing communication and status updates with Deaf and Hard of Hearing Professionals/Learners on the status of access requests.**

**Answers questions and obtains information regarding schedules and assignments.**

**Consults with other operations staff as needed.**

**Collaborates with UR and URMC departments’ leaders and/or requesters to educate regarding interpreting and/or captioning services and follow up on requests.**

**Documents and maintains Deaf professionals’ and Learners’ preferences with appropriate confidentiality.**

**Efficiency and Operations of Coordination and Scheduling Requests**

+ Consistently monitors assigned, new, and changes/cancellations interpreter requests to ensure appropriately allocated interpreter services.
+ Reviews daily schedules to ensure requests include required information.
+ Distributes weekly list of unfilled jobs to internal interpreters in order to assign remaining requests.
+ Acts as a liaison to interpreters to obtain information regarding schedules and assignments.
+ Acts as a liaison to requesters for scheduling matters
+ Develops and analyzes scheduling reports
+ Trains and assists other interpreter schedulers.
+ Provides mentorship to share content knowledge, background information, and other pertinent information regarding requests and/or preferences.
+ Recommends process improvements.
+ Tracks ongoing assignments coming through email and/or text line to provide continuity of coverage.
+ Submits requests to third-party vendors to secure providers when needed.

Identifies and confirms assignments in a scheduling platform.
+ Triages urgent requests to the scheduling text line.
+ If an appropriate provider is not readily available, utilizes critical thinking skills to resolve the emergent request.
+ Determines when to escalate a situation to senior DPIS team member(s).
+ Schedule coordination and tracking (15%):

**MINIMUM EDUCATION & EXPERIENCE**

+ High school diploma or equivalent Required
+ Associate’s degree Preferred
+ 3 years of relevant experience; Required
+ Or equivalent combination of education and experience.

Required

**KNOWLEDGE, SKILLS AND ABILITIES**

+ Strong communication and interpersonal skills; Required
+ Ability to work in a collaborative and interactive environment; Required
+ Proven ability to take initiative, use independent judgment, and maintain confidentiality; Required
+ Understanding of Deaf culture; Preferred
+ Fluent in American Sign Language; Preferred
+ Strong customer relations/support skills; Preferred
+ Knowledge of Microsoft Office, OneDrive, Google applications, and electronic chat platforms such as Teams or Whatsapp Preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).

This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub.

Your application, if submitted using this portal, cannot be moved forward.

**Learn.

Discover.

Heal.

Create.**

Located in western New York, Rochester is our namesake and our home.

One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning.

We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora.

It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Required Skill Profession

Other General