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Urgent! INTL - IT Operations Lead Job Opening In New York – Now Hiring Insight Global
Job Description
Support Ticket Management
• Manage the day-to-day IT support queue to ensure prompt and effective resolution of employee issues, routing, and escalation paths
• Continuously improve the ticketing process to reduce resolution times and improve service quality.
• Track, analyze, and report on ticket trends to identify recurring problems and develop preventive solutions.
Employee Onboarding and Offboarding
• Ensure seamless IT onboarding/offboarding experiences by provisioning and deactivating access to tools such as Google Workspace, Okta, Zoom, and Jira.
• Maintain standardized checklists and collaborate with HR and other departments to ensure all onboarding tasks are completed.
Hardware Procurement and Asset Management
• Procure, configure, and distribute IT hardware (laptops, monitors, accessories) for new and existing employees in the EMEA region and coordinate with providers in other regions.
• Maintain accurate hardware inventory and manage asset lifecycle documentation.
Vendor Management
• Collaborate with local and global vendors for hardware procurement, repair, and software licensing needs.
• Negotiate vendor contracts and ensure service delivery meets SLA standards and company requirements.
Technical Expertise & Support
• Serve as a go-to expert for resolving advanced technical issues and providing support to both technical and non-technical teams.
• Stay updated on emerging technologies and assess their relevance for improving IT operations.
IT Operations, Process Optimization & AI Innovation
• Identify inefficiencies in IT workflows and lead initiatives for automation using AI-enhanced tools like chatbot assistants, self-healing systems, or predictive analytics.
• Drive adoption of AI-powered solutions across IT operations, including AI-driven support triaging, anomaly detection, and ticket deflection.
• Evaluate emerging AI technologies and assess their potential impact on internal IT systems and processes.
• Collaborate with internal teams and stakeholders to pilot and implement smart technologies that improve employee experience and operational efficiency.
• Maintain up-to-date documentation for IT processes, ensuring transparency and compliance with industry standards.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• 5+ years of experience in IT operations, service delivery, or related roles.
• Advanced knowledge and hands-on experience with:
○ Google Workspace
○ Okta
○ Jira or other ITSM systems
○ Zoom
○ A/V Technologies
○ Meraki or Unified
• Strong understanding of IT asset lifecycle management, ticketing systems, and user access provisioning.
• Demonstrated ability to manage IT processes across hybrid and distributed work environments.
• Experience with vendor management, negotiations and contract management.
• Excellent analytical, communication, and interpersonal skills.
• Strong organizational abilities with the capability to handle multiple initiatives and prioritize effectively.
• Interest in innovation, with a track record of driving tech-enabled improvements.
• French and English speaking
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Knowledge of scripting, low-code platforms, or integration tools is a plus
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Unlock Your INTL IT Potential: Insight & Career Growth Guide
Real-time INTL IT Jobs Trends in New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for INTL IT in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 19895 jobs in United States and 657 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in INTL IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a INTL IT Operations Lead to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a INTL IT Operations Lead Jobs United States varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for INTL IT Operations Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your INTL IT Operations Lead interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
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