Invoice to Cash Transformation Project Manager

Job description

Invoice to Cash Transformation Project Manager

Apply (https://jobs.cisco.com/jobs/Login?projectId=1451453)

+ Location:RTP, North Carolina, US
+ Alternate LocationAtlanta, GA
+ Area of InterestFinance
+ Compensation Range109300 USD - 145200 USD
+ Job TypeProfessional
+ Technology Interest*None
+ Job Id1451453

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes one or two days of in-office attendance each week.

**Meet the Team**

Join our Global Invoice to Cash team that delivers outstanding Cash Collection results while improving customer experience and driving profitable growth for Cisco.

**Your Impact**

This role will work with our Global Invoice-to-Cash Operations team as well as partner with several key partners within Finance, IT, & Operations.

With Cisco’s focus on growing the Recurring Revenue business & improving customer and employee experience, we are seeking a high-energy, self-motivated project manager who will drive transformation and optimization initiatives that will improve efficiency and accelerate Cash Collections.

You will be accountable for analyzing operational processes, identifying key requirements and improvement opportunities leading cross functional solutions / initiatives.

You will help influence leadership business decisions that will support new projects in Cisco’s Roadmap to expand Cisco’s Core and Annuity Business in new Entities through impactful analysis and close collaboration with internal and external partner groups.

Responsibilities:

Act as a subject matter authority (SME) for the Order-to-Cash (O2C) process, particularly in Country Enablement projects and in enabling subscription-based offers, ensuring remarkable integration of operational processes, alignment with Cisco policies and operational controls, and scalability of global systems, and collaborate with IT, Finance, and Operations teams to optimize the O2C lifecycle.

Optimize and automate ordering, invoicing, cash collection and dispute by applying expertise in Cisco Commerce platforms, ERP, and B2B processes, reducing manual efforts and improving operational efficiency and user experience.

Analyze metrics and critical business needs to provide actionable insights that enable continuous advancements in processes and systems that deliver return on investment.

Prepare compelling, data-driven presentations for leadership, addressing business problems, operational risks, growth opportunities, and proposed solutions.

Identify and address project risks, predict roadblocks, and establish integration points between teams to ensure successful outcomes and project delivery.

Identify business and User Acceptance Testing (UAT) scenarios, review test cases, collaborate with end users to validate solutions, ensuring business-critical requirements are met.

Work closely with IT and the Finance Transformation Office to address issues identified during testing and ensure alignment with policies and controls.

Drive effective organizational change and training programs for functional partners ahead of system releases, ensuring smooth adoption of new solutions.

Provide post-go-live normalization support, including resolving production issues and ensuring operational stability during the transition phase.

Lead initiatives that implement standard methodologies, optimize processes, and introduce innovative solutions to improve operational efficiency, scalability, and customer experience.

Build and strengthen business partnerships across Cisco, serving as the I2C (Invoice-to-Cash) point of contact for projects.

Support the management of complicated requirements, integrating business needs with technical feasibility, and propose solutions to align with the roadmap.

**Minimum Qualifications**

+ Bachelor's degree and 5+ years of multifaceted experience preferably with a large multinational corporation
+ Strong expertise in Quote-to-Cash (Q2C) processes, with particular emphasis on Finance operations ,order processing, subscription management, invoicing, cash collections and dispute management
+ 5+ years of project management experience with a focus on driving operational process improvement projects and /or Enterprise projects
+ Hands-on experience with Cisco Commerce systems or similar platforms and ERP systems such as Oracle or SAP

**Preferred Qualifications**

+ Knowledge of Collections Management tools such as High Radius.
+ Shown ability to define, track, and analyze operational metrics, knowledge in tools like Power BI desired.
+ Expertise in project management methodologies such as Agile or Waterfall, and tools like Jira, MS Project, SharePoint or Smartsheet.
+ Continuous improvement mentality to handle risks, overcome issues, and deliver innovative solutions under demanding priorities.
+ Desired certifications include PMP, Certified ScrumMaster (CSM), or Agile/Lean Six Sigma credentials.
+ Strong Microsoft Excel and PowerPoint skills.
+ Data driven with strong analytical & problem-solving skills.
+ Ability to handle several tasks and work through problems independently.
+ Excellent communicator that works at all levels of an organization with the ability to influence others.

**Why Cisco**

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.

We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale.

Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

**Message to applicants applying to work in the U.S. and/or Canada:**

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.

For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses.

Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location.

The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday.

Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period.

Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations.

All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.

Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours.

Employees in Illinois have a unique time off program designed specifically with local requirements in mind.

All employees also have access to paid time away to deal with critical or emergency issues.

We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target.

Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Required Skill Profession

Other General