Issuance, Policy Center, Manual Supervisor / State Prog Admin Director

Job description

**Working Title: Issuance, Policy Center, Manual Supervisor / State Prog Admin Director**
**Job Class: State Program Administrator, Director**
**Agency: Children Youth & Families Dept**

+ **Job ID** : 89442
+ **Location** : St. Paul
+ **Telework Eligible** : Yes
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers.

This vacancy is open for bids and for all qualified job seekers simultaneously.

Bidders will be considered through 10/13/25.

_Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted._
+ **Date Posted** : 10/07/2025
+ **Closing Date** : 10/21/2025
+ **Hiring Agency/Seniority Unit** : Children Youth & Families Dept / DeptChildYth&Fam-MMA
+ **Division/Unit** : DCYF/TES Loc Agency Sup Mgmt
+ **Work Shift** : Day Shift
+ **Work Hours:** 8:00 am - 4:30 pm
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $37.60 - $54.16 / hourly; $78,508 - $113,086 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 216 - Middle Management Association/MMA
+ **FLSA Status** : Exempt - Executive
+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas.

Applicants must be eligible to work in the United States at the start of employment.

DCYF does not participate in E-Verify.

**The work you'll do is more than just a job.**

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans.

The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) Within Minnesota and flexible hours options are available.

Employees that live 50 miles or less from their primary/principal work location and live within the State may telework more than 50% with approval.

*** Employees may telework outside the state of Minnesota if they live in a state bordering Minnesota and live 50 miles or less from the primary/principal work location.

See policy for additional information.

The Issuance, Policy Center, Manual Supervisor manages three units, Issuance, Policy Center, and Manuals.The Issuance Unit is responsible for development and enforcing policies and procedures that ensure accurate, timely and financially accountable delivery of cash, childcare, and food support benefits to public assistance recipients and service providers, by means of Electronic Benefit Transfer (EBT), direct deposits, and state warrants in accordance with State and Federal rules.

This includes managing the Electronic Benefit Transfer (EBT) processor contract and preparing the Request for Proposal in a timely manner while conducting the procurement process.

The position also coordinates with MN’s EBT vendor and the Office of Inspector General to implement EBT card protections and monitor ongoing issuances to minimize theft of benefits and other fraudulent activities and support the state and federal Office of Inspector General, Minnesota Bureau of Criminal Apprehension (BCA), and local agency fraud units with issuance related investigations.

Programs include:

+ Supplemental Nutrition Assistance Program (SNAP) – federal and state funded
+ Sun Bucks (previously Summer EBT)
+ Minnesota Family Investment Program (MFIP)
+ Diversionary Work Program (DWP)
+ General Assistance (GA)
+ Minnesota Supplement Aid (MSA)
+ Housing Supports
+ Emergency Assistance
+ Refugee Cash Assistance (RCA)
+ Child Care Assistance Program (CCAP)
+ The Policy Center unit is responsible for providing expert policy support, consultation, written guidance, and problem resolution in the administration and interpretation of complex program policies for cash assistance and the Supplemental Assistance Nutrition Program (SNAP) via PolicyQuest.
+ _The Manuals Team creates, revises, and uploads new policy updates for county and tribal eligibility workers and the public for cash, SNAP and employment service programs as well as MAXIS eligibility system instructions._ _There are currently four manuals to maintain._

Responsibilities include:

+ Plan and supervise the daily operations of the Issuance unit so that the unit operates efficiently and effectively in delivering services.

Exercise of authority to hire, promote, reward, discipline, suspend, discharge, assign work to or adjust grievances of employees
+ Manage and enforce the Electronic Benefit Transfer (EBT) contracts associated with daily operations and monitor performance standards set forth by the contract.
+ Prepare the Request for Proposal (RFP) in a timely manner.

Conduct the procurement process.
+ Supervise the overall development, modernization, and implementation of policies and procedures for the statewide issuance of cash and food support, as well as provider payments for childcare so there is fiscal accountability for expenditures, compliance with applicable laws and regulations, and timely payment of correct benefits paid.
+ Plan and supervise the functions of the Policy Center unit and collaborate with program policy leaders to ensure answers to program policy are accurate and timely.
+ Supervise and direct staff who create, revise, and upload policy and system procedure updates for county and Tribal Nation eligibility workers and the public.
+ Perform other assignments to maintain division/department’s goals.

Develop professional skills as needed to represent the department in agency wide activities and projects.

**Minimum Qualifications**

**_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**_**

Demonstrated leadership experience*

*Leadership experience can include:

+ Experience as a supervisor, lead worker, team lead, project lead;
+ Completion of a State of Minnesota leadership program (e.g. ELI, L4);
+ A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

o 1+ year of experience identifying issues, goals and strategic actions

o 100+ hours per year time commitment

AND

Four (4) years of professional work experience working with cash, SNAP, child care and the MAXIS/MEC² systems.

Experience must demonstrate:

+ Knowledge of legislation, rule, policy, procedures governing public assistance programs
+ Knowledge and use of the MAXIS and MEC2 eligibility systems
+ In depth knowledge of state fiscal policies and procedures as related to benefit issuance
+ Public policy analysis and development sufficient to create and coordinate policy and programs to improve performance outcomes
+ Program planning sufficient to develop and recommend planning strategies regarding programs, policies, and legislation
+ Thorough knowledge and understanding of the roles and relationships of county, tribal, state and federal agencies

**Preferred Qualifications**

+ A Bachelor’s Degree or higher in Public Policy, Human Services or another related field.
+ Organizational, planning development and evaluation experience.
+ Excellent written and oral communication skills.
+ Variety of experiences working effectively with others from different backgrounds and cultures.

**Additional Requirements**

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

+ Reference check
+ Criminal Background check
+ Fingerprinting check (MNJIS/CJIS)
+ Personnel File Review: current and former public sector employees.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.

We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities.

If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us .

Please indicate what assistance is needed.

Required Skill Profession

Other General