IT Analyst

ACT Consulting has an immediate need for IT Analyst - Washington, DC with our direct client.



ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract to hire and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction.

Our clients are comprised mostly of Fortune 1000 companies primarily in the areas of Information Technology, Engineering, Professional, Accounting, and Finance.



Please take a moment to review the job description.

If this is something you are interested in please send a copy of your resume to (url removed) or contact me directly at (phone number removed)



IT Analyst

Washington D.C

Full time - Direct

(phone number removed) USD - (phone number removed) USD





Key Responsibilities:



Provide first-level technical support to users for software, hardware, and meeting technology tools

Respond to and resolve service requests via phone, email, or in-person support

Facilitate in-office and virtual meetings (video conferencing, presentations, client events)

Collaborate with cross-office teams to support technology needs for meetings and events

Install, configure, and maintain computer systems and related software per firm standards

Manage office technology assets and maintain the firms asset tracking system

Use a service ticketing system (e.g., ServiceNow) to track and resolve incidents

Participate in IT projects, deployments, and firmwide technology initiatives

Support mobile devices, remote access technologies (Citrix, VPN), and security protocols

Provide after-hours support as needed and assist during planned or unplanned outages



Required Skills & Proficiencies:

Microsoft Windows OS & Office Suite (advanced)

Microsoft Teams and Citrix/VPN remote access platforms

Document Management Systems (e.g., iManage Work 10)

ServiceNow or other ticketing platforms



Strong understanding of networking, cabling, and mobile technologies (iOS, iPadOS)

Familiarity with enterprise security tools and best practices

Strong customer service and communication skills

Ability to manage multiple priorities in a fast-paced professional environment



Qualifications:

An associates or Bachelors degree preferred, or equivalent relevant experience

3+ years of experience providing IT support in a professional or legal services environment

Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support

Experience in a law firm or professional services IT support is strongly preferred