IT Client Support Specialist

Job description

Job details Join our elite team of IT Client Support Specialists and become the first line of defense for our company's technology users.

As an IT Client Support Specialist, you'll be a hero, swooping in to resolve technical challenges and ensure our colleagues have the tools they need to succeed.

You'll be the voice of calm and competence, providing rapid, expert assistance and transforming frustrating tech issues into positive, productive experiences.

...


Responsibilities:
Your Mission, Should You Choose to Accept:

Be a Customer Champion: Listen attentively to understand the user's situation, empathize with their urgency, and document every detail with precision.

Your mission is to provide an outstanding customer experience every time.

Resolve the Unsolvable: Take charge of incoming service requests related to enterprise software and hardware.

You'll investigate, diagnose, and resolve issues, using your expertise and a comprehensive knowledge base to provide swift solutions.

Triage Master: In a fast-paced, 24/7 environment, you will assess, prioritize, and manage a wide range of incidents and requests, ensuring timely resolution or escalation.

You are the beacon of hope when technology goes awry.

Technology & Troubleshoot Wizard: Bring your deep understanding of technology to bear on all existing systems.

You'll perform investigative work, diagnose the root cause of problems, and provide effective, rapid solutions.

Hardware and Software Savant: You'll be the go-to expert for all hardware and software needs, from installation and modification to running diagnostics and performing repairs.

The Calm in the Chaos: Maintain a professional and composed demeanor, whether on the phone, via chat, or in person, even in the most difficult situations.

You build rapport and trust with every interaction.

After-Hours Guardian: Provide support during after-hours and weekend shifts as needed, proving your dedication to the mission.

Working hours: 6:00 AM - 10:00 PM (Various Shifts Available)

Skills:
Previous experience in a high-speed IT tech support role or financial services.

Education:
High School

Experience:
1-4 years

Qualifications:
Essential Superhero Qualities:

Exceptional Customer Service Skills: You are a natural at making people feel heard and supported.

Flawless Communication Skills: Your ability to communicate clearly is your greatest strength.

Problem-Solving Prowess: You can quickly diagnose complex issues and provide effective solutions.

Resilience: You thrive under pressure and can work on your own initiative.

Adaptability: You are willing to work variable shifts, including evenings, weekends, and public holidays.

Experience: A high school diploma or GED and 2-5 years of proven, related experience in a comparable, high-tech, fast-paced environment are required.

Prior technical support experience is a plus.


Please submit your resume for considerationShow lessShow more Join our elite team of IT Client Support Specialists and become the first line of defense for our company's technology users.

As an IT Client Support Specialist, you'll be a hero, swooping in to resolve technical challenges and ensure our colleagues have the tools they need to succeed.

You'll be the voice of calm and competence, providing rapid, expert assistance and transforming frustrating tech issues into positive, productive experiences.

Responsibilities:
Your Mission, Should You Choose to Accept:

Be a Customer Champion: Listen attentively to understand the user's situation, empathize with their urgency, and document every detail with precision.

Your mission is to provide an outstanding customer experience every time.

Resolve the Unsolvable: Take charge of incoming service requests related to enterprise software and hardware.

You'll investigate, diagnose, and resolve issues, using your expertise and a comprehensive knowledge base to provide swift solutions.

Triage Master: In a fast-paced, 24/7 environment, you will assess, prioritize, and manage a wide range of incidents and requests, ensuring timely resolution or escalation.

You are the beacon of hope when technology goes awry.

...


Technology & Troubleshoot Wizard: Bring your deep understanding of technology to bear on all existing systems.

You'll perform investigative work, diagnose the root cause of problems, and provide effective, rapid solutions.

Hardware and Software Savant: You'll be the go-to expert for all hardware and software needs, from installation and modification to running diagnostics and performing repairs.

The Calm in the Chaos: Maintain a professional and composed demeanor, whether on the phone, via chat, or in person, even in the most difficult situations.

You build rapport and trust with every interaction.

After-Hours Guardian: Provide support during after-hours and weekend shifts as needed, proving your dedication to the mission.

Working hours: 6:00 AM - 10:00 PM (Various Shifts Available)

Skills:
Previous experience in a high-speed IT tech support role or financial services.

Education:
High School

Experience:
1-4 years

Qualifications:
Essential Superhero Qualities:

Exceptional Customer Service Skills: You are a natural at making people feel heard and supported.

Flawless Communication Skills: Your ability to communicate clearly is your greatest strength.

Problem-Solving Prowess: You can quickly diagnose complex issues and provide effective solutions.

Resilience: You thrive under pressure and can work on your own initiative.

Adaptability: You are willing to work variable shifts, including evenings, weekends, and public holidays.

Experience: A high school diploma or GED and 2-5 years of proven, related experience in a comparable, high-tech, fast-paced environment are required.

Prior technical support experience is a plus.


Please submit your resume for considerationShow lessShow more

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