Position Summary
The Manager of Data Center Infrastructure is responsible for planning and managing the delivery of high-quality, reliable, and secure data center services.
This role oversees the daily operations of enterprise-wide infrastructure supporting clinical, business, and communication applications.
The Manager ensures interoperability, manages security risks, optimizes costs, and enables scalable growth while serving as a technology advocate across the organization.
Areas of responsibility include compute, network, storage, data protection, hyperconverged infrastructure, structured cabling, power distribution, cooling systems, fire detection/suppression, monitoring, and cloud computing.
Key Responsibilities
Lead the activities of the Data Center Infrastructure team to ensure continuous operation of critical systems.
Oversee planning, deployment, and lifecycle management of infrastructure standards, technology upgrades, and operational programs.
Define and execute data center strategy, including redesigns, consolidations, and migrations.
Evaluate emerging technologies, identify opportunities for early adoption, and align solutions with organizational goals.
Ensure high availability systems in a 24/7, geographically dispersed environment.
Manage vendor relationships, negotiate service level agreements, and oversee hardware/software contracts.
Monitor industry trends and maintain knowledge of innovations in infrastructure and cloud computing.
Develop and manage capital and operating budgets, financial plans, and cost optimization initiatives.
Ensure compliance with legal, regulatory, and industry standards (e.g., HIPAA, HITRUST, JCAHO).
Collaborate with IT leadership, business stakeholders, and clinical staff to align technology with organizational priorities.
Support business continuity and disaster recovery planning, including periodic testing.
Recruit, develop, and retain a high-performing technical team; provide coaching, career development, and performance management.
Promote customer service excellence by delivering reliable support, maintaining trust, and exceeding service expectations.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field (or equivalent combination of education and experience).
5–7 years of IT management or professional experience supporting data center infrastructure (healthcare experience preferred).
Strong technical background with proven success in large, complex organizations.
Expertise in compute, network, storage, data protection, hyperconverged infrastructure, cabling, power distribution, cooling, monitoring, and cloud platforms (Microsoft Azure preferred).
Experience with data center redesigns, consolidations, and migrations.
Strong understanding of healthcare information systems (Epic, Cerner), cybersecurity, and clinical operations.
Demonstrated success delivering high availability infrastructure across distributed environments.
Ability to evaluate technologies, build consensus, and define technical standards.
Strong leadership skills with proven ability to manage and motivate diverse technical teams.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Commitment to customer service and continuous improvement.
Key Competencies
Strategic thinker with a strong business orientation and ROI-driven mindset.
Skilled in balancing innovation with operational excellence.
Adept at translating technology into practical solutions for business needs.
Strong vendor management and negotiation experience.
Knowledge of ITSM, ITIL, and project management best practices.