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Urgent! IT Deskside/Infrastructure Support Analyst Job Opening In Spring – Now Hiring Insight Global
Job Description
* Logs all support requests (received by phone, e-mail, etc.) in ServiceNow application.
* Classifies and categorizes incidents; prioritize incidents to ensure timely resolution through the
established escalation process; dispatch requests to external service providers as required.
* Collects and/or updates contact information from clients when opening or updating tickets; responding
to client requests to troubleshoot and resolve hardware and software issues, diagnosing and identifying
issues.
* Aids clients by recommending the most effective utilization of network, telephony, computers and
approved software.
* Utilizes remote control tools to resolve hardware and software issues.
* Provide first level of support to all IT hardware and system in the location.
* Maintain the location server room.
* Perform hardware and software installations, move add and changes (IMAC).
* Support for Mobile Devices (iPhone, iPad, Android, etc.).
* Support stands alone and network printers, including print queues, if required.
* Support IP Telephony IMAC.
* Support building security systems technology.
* Support meeting room audio and video equipment including general maintenance activities; Pre-meeting
and in-room conference room troubleshooting, and testing of audio / visual equipment as needed.
* Hands and eyes support for on-site server, storage, backup/recovery, network, and other data center
equipment if necessary.
The hourly rate for this candidate would be 18-22hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
* 7+ years of experience in a technical support, help desk, network support position.
* Field Operation experience is desired for this position.
* Preferred certifications include MCP, Network+.
* Strong technical background and customer support oriented.
* Billingual in Spanish
* Professional, strong work ethic
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Unlock Your IT Deskside Potential: Insight & Career Growth Guide
Real-time IT Deskside Jobs Trends in Spring, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Deskside in Spring, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12577 jobs in United States and 29 jobs in Spring. This comprehensive analysis highlights market share and opportunities for professionals in IT Deskside roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a IT Deskside/Infrastructure Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Deskside/Infrastructure Support Analyst Jobs Spring.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Deskside/Infrastructure Support Analyst Jobs United States varies, but the pay scale is rated "Standard" in Spring. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Deskside/Infrastructure Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Deskside/Infrastructure Support Analyst interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
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