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IT Deskside/Infrastructure Support Analyst Job Opening In Spring – Now Hiring Insight Global


Job description

Job Description
* Logs all support requests (received by phone, e-mail, etc.) in ServiceNow application.
* Classifies and categorizes incidents; prioritize incidents to ensure timely resolution through the
established escalation process; dispatch requests to external service providers as required.
* Collects and/or updates contact information from clients when opening or updating tickets; responding
to client requests to troubleshoot and resolve hardware and software issues, diagnosing and identifying
issues.
* Aids clients by recommending the most effective utilization of network, telephony, computers and
approved software.
* Utilizes remote control tools to resolve hardware and software issues.
* Provide first level of support to all IT hardware and system in the location.
* Maintain the location server room.
* Perform hardware and software installations, move add and changes (IMAC).
* Support for Mobile Devices (iPhone, iPad, Android, etc.).
* Support stands alone and network printers, including print queues, if required.
* Support IP Telephony IMAC.
* Support building security systems technology.
* Support meeting room audio and video equipment including general maintenance activities; Pre-meeting
and in-room conference room troubleshooting, and testing of audio / visual equipment as needed.
* Hands and eyes support for on-site server, storage, backup/recovery, network, and other data center
equipment if necessary.
The hourly rate for this candidate would be 18-22hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
* 7+ years of experience in a technical support, help desk, network support position.

* Field Operation experience is desired for this position.

* Preferred certifications include MCP, Network+.

* Strong technical background and customer support oriented.

* Billingual in Spanish

* Professional, strong work ethic

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Deskside Potential: Insight & Career Growth Guide


Real-time IT Deskside Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Deskside in Spring, United States, highlighting market share and opportunities for professionals in IT Deskside roles.

12596 Jobs in United States
12596
29 Jobs in Spring
29
Download It Deskside Jobs Trends in Spring and United States

Are You Looking for IT Deskside/Infrastructure Support Analyst Job?

Great news! is currently hiring and seeking a IT Deskside/Infrastructure Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Deskside/Infrastructure Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Spring. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Deskside/Infrastructure Support Analyst?

Key qualifications for IT Deskside/Infrastructure Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for IT Deskside/Infrastructure Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Deskside/Infrastructure Support Analyst Job Success

Insight Global interview tips for IT Deskside/Infrastructure Support Analyst

Here are some tips to help you prepare for and ace your IT Deskside/Infrastructure Support Analyst job interview:

Before the Interview:

Research: Learn about the Insight Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Deskside/Infrastructure Support Analyst interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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