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Urgent! IT Desktop Support Engineer (Backfill) Job Opening In Boston Massachusetts – Now Hiring Sky Systems, Inc
Position: IT Desktop Support Engineer - Backfill
Location: Boston, MA
Backfill Support - on need
Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting.
Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners.
Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.
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Unlock Your IT Desktop Potential: Insight & Career Growth Guide
Real-time IT Desktop Jobs Trends in Boston, Massachusetts, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Desktop in Boston, Massachusetts, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13769 jobs in United States and 222 jobs in Boston, Massachusetts. This comprehensive analysis highlights market share and opportunities for professionals in IT Desktop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sky Systems, Inc is currently hiring and seeking a IT Desktop Support Engineer (Backfill) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Desktop Support Engineer (Backfill) Jobs Boston Massachusetts.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sky Systems, Inc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Desktop Support Engineer (Backfill) Jobs United States varies, but the pay scale is rated "Standard" in Boston Massachusetts. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Desktop Support Engineer (Backfill) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Desktop Support Engineer (Backfill) interview at Sky Systems, Inc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sky Systems, Inc's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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