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IT Desktop Support Engineer (Backfill) Job Opening In Boston Massachusetts – Now Hiring Sky Systems, Inc


Job description

Position: IT Desktop Support Engineer - Backfill

Location: Boston, MA

Backfill Support - on need



Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.



Operation Roles and Responsibilities

• Basic experience in IT industry

• Good client management & communication skills

• Good Understanding of ITIL concept & Service Now

• Computer OS/Peripherals troubleshooting.

Asset/Inventory Management

• Ensure tickets are updated on time and adhere to required SLA.

• Handling different PC operating systems (Windows 7, 10)

• Handling end users' incidents and IMAC requests using Service NOW ticketing tool

• Performing Hardware/Software installation (understanding of deployment tools like SCCM)

• End-user support – Break fix & Service Requests

• Desktop/ Laptop/Network Printers Management.

• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)

• Image Deployment using SCCM & Auto Pilot

• VDI technologies Citrix Xendesktop, Azure cloud PC.

• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.

• User Data Management (OneDrive, Office 365)

• Refresh of old asset from windows 7 to windows 10.

• MTR Video conference support for meeting room and events.

• Vendor coordination for hardware/spare replacement

• Incident Management, service Request management, asset Management

• Support Queue Management to avoid and SLA misses

• Ability to work independently and in a team environment.

• Ability to communicate well with internal and external contacts.

• Provide strong customer service for internal IT teams as well as Business Partners.

Work closely with the Server and Networking teams.

• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.

• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.

• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.

When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.

• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.

• Responsible for successful deployment and upgrades of laptops & workstations.

• Ability to work independently and in a team environment.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Desktop Potential: Insight & Career Growth Guide


Real-time IT Desktop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Desktop in Boston, Massachusetts, United States, highlighting market share and opportunities for professionals in IT Desktop roles.

13820 Jobs in United States
13820
224 Jobs in Boston, Massachusetts
224
Download It Desktop Jobs Trends in Boston, Massachusetts and United States

Are You Looking for IT Desktop Support Engineer (Backfill) Job?

Great news! is currently hiring and seeking a IT Desktop Support Engineer (Backfill) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sky Systems, Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Boston Massachusetts. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Desktop Support Engineer (Backfill) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Desktop Support Engineer (Backfill) Job Success

Sky Systems, Inc interview tips for IT Desktop Support Engineer (Backfill)

Here are some tips to help you prepare for and ace your IT Desktop Support Engineer (Backfill) job interview:

Before the Interview:

Research: Learn about the Sky Systems, Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Desktop Support Engineer (Backfill) interview at Sky Systems, Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sky Systems, Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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