IT DPH Network Administrator Project Lead

Job description

Title: IT - DPH - Network Administrator - Project Lead

Duration: 12 Months

Location: Cayce, SC



SCOPE OF THE PROJECT:

As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the Agency's Office of Information Technology (Client) is upgrading the Agency's base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems.

Consistent with the best security practices, the client's has upgraded the Agency's enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.

Responsibilities include statewide travel to agency facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points.

The applicants selected will work under the general guidance of the Network

Operations team, but will also be required to work closely with other teams and Agency staff at all levels.

Selected candidates will follow the Agency's Change Management process, and track and document the work and other tasks, regularly communicating status updates to management and the project manager.

Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed



DAILY DUTIES / RESPONSIBILITIES:

The network administrators for these openings, under the general guidance of the assigned Agency Network Manager or lead, will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency's critical enterprise wireless and network infrastructure.

The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions.

The network administrators will ensure assignments are completed accurately and on time, and regularly provide progress, tasks, and deliverables status updates to the assigned manager.

Specific duties and responsibilities will include, but not be limited to, the following:

• Monitor and identify issues with the Agency's wireless networks and remediate

• Support wireless and network connectivity on Windows-based systems

• Support wireless and network connectivity on Mac-based systems

• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

• Manage the wireless network/device lifecycle at all stages

• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

• Assist with Client registration of devices on the network

• Conduct onsite wireless assessments.

Create and maintain wireless heatmaps projecting network coverage of access points using the Ekahau unit and iPad.

• Perform enterprise wireless network deployments, installations, and upgrades

o Requires comfort working on a ladder; ability to lift 40 lbs.

• Perform firmware/software/security/feature upgrades and other maintenance tasks

• Monitor Agency trouble ticket system and complete network-assigned tickets

• Will serve as the Agency's first and second tier of support, fielding wireless and network connectivity technical support requests, troubleshooting/resolving most common/routine problems.

• Assists Agency staff/contractors in resolving wireless and other network-related problems

• Coordinate and assist with testing and validation.



Adhere to State and Agency security and IT policies and standards

• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained

• Assists various IT groups with other "non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)

• Create, maintain, and review/improve upon notes and wireless documentation

• Ability to plan, organize, review, and implement associated project milestones to completion.

• Provides updates to Project Team.



Each selected candidate will be utilized for 40 hours per week for the duration of this project.

Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.

Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email.

Applicants must be able to effectively communicate technical and project details with IT and non-IT staff and at all levels.



REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1.

3+ years Local Area Network (LAN), WLAN, WAN

2.

3+ Year - Network administration – CISCO and PALO ALTO FIREWALL

3.

3+ YEARS CISIO IDENTIFY SERVICES ENGINE (Client)

4.

3+ years of Ticketing System

5.

Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)

6.

Ability to climb and work on a ladder to reach the ceiling to install wireless access points.

7.

Ability to lift and move PCs, monitors, and other equipment.

8.

Valid driver's License

9.

Interpersonal skills

10.

Verbal communication skills, written communication skills.



PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1.

Network Certification

2.

SolarWinds Orion

3.

Ekahou Sidekick



REQUIRED EDUCATION: Associate's Degree in a relevant field of work or a high school diploma with equivalent work experience.

Required Skill Profession

Other General