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IT End User Services Specialist Job Opening In Silverdale – Now Hiring CommonSpirit Health

IT End User Services Specialist

    United States Jobs Expertini Expertini › United States › Jobs › Silverdale › Other General › It End User Services Specialist

Job description

**Job Summary and Responsibilities**

**Job Summary / Purpose**

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or off site installation maintenance troubleshooting and/or repair of desktop notebook and mobile PC workstations printers and associated peripherals.

The EUS team member monitors the performance of desktop hardware and maintains a secure environment.

Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

**Essential Key Job Responsibilities**

+ Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
+ Works on multiple projects as a project team member.

Acts as a subject matter expert in one or more areas.
+ Responds to incidents diagnoses and resolves complex problems and provides guidance to other team members.

Contributes to knowledge management database for problem reporting and resolution.

Escalates issues when necessary.

Integrates with problem management and performs root cause analysis when necessary.
+ Responds to assigned issues and participates in the advanced troubleshooting purchasing and deployment of new devices upgrades fixes and new installations.

Provides feedback on technical process issues to improve overall service delivery.

Participates in local and enterprise projects of low to moderate complexity.

May coach and advise other team members.

Participates in on-call rotation and provides on-call support.
+ Exhibits knowledge of advanced desktop services skills.

Ability to work closely with cross- functional IT teams on complex issues.

Continues to build solid understanding of processes procedures and CommonSpirit Health standards.
+ Demonstrates potential leadership qualities through team motivation coaching and mentoring.

**Job Requirements**

+ Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
+ 4-6 years of experience in the service industry.
+ Advanced customer service skills required.
+ Proficient in Windows operating system environment network printing systems and Microsoft Office modules.
+ Google Suite experience preferred.
+ Healthcare experience strongly preferred.

_Compensation is determined by direct related experience and company equity._

**Where You'll Work**

Inspired by faith.

Driven by innovation.

Powered by humankindness.

CommonSpirit Health is building a healthier future for all through its integrated health services.

As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.

CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs.

Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

**Pay Range**
$30.91 - $45.98 /hour
We are an equal opportunity employer.


Required Skill Profession

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Real-time IT End Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT End in Silverdale, United States, highlighting market share and opportunities for professionals in IT End roles.

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Are You Looking for IT End User Services Specialist Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CommonSpirit Health adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT End User Services Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Silverdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT End User Services Specialist?

Key qualifications for IT End User Services Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT End User Services Specialist Job Success

CommonSpirit Health interview tips for IT End User Services Specialist

Here are some tips to help you prepare for and ace your IT End User Services Specialist job interview:

Before the Interview:

Research: Learn about the CommonSpirit Health's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT End User Services Specialist interview at CommonSpirit Health, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CommonSpirit Health's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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