Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT End User Services Technician.
United States Jobs Expertini

Urgent! IT End User Services Technician Job Opening In The Woodlands – Now Hiring CommonSpirit Health

IT End User Services Technician



Job description


Job Summary and Responsibilities

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals.

Responsibilities include responding to incidents and problems, and fulfilling requests.

They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels.

They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems.

The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards.

They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise.

The EUS team member monitors the performance of desktop hardware and maintains a secure environment.

Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

  • Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
  • Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.
  • Works on multiple projects as a project team member.

    Acts as a subject matter expert in one or more areas.
  • Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.
  • Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members.

    Contributes to knowledge management database for problem reporting and resolution.

    Escalates issues when necessary.

    Integrates with problem management and performs root cause analysis when necessary.
  • Responds to customer requests of high complexity.

    Interacts with the customers in a courteous and professional manner.
  • Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.
  • Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations.

    Provides feedback on technical process issues to improve overall service delivery.

    Participates in local and enterprise projects of low to moderate complexity.

    May coach and advise other team members.

    Participates in on-call rotation and provides on-call support.
  • Exhibits knowledge of advanced desktop services skills.

    Ability to work closely with cross- functional IT teams on complex issues.

    Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards.
  • May assist in the development of Operational Level Agreements (OLAs).

    Monitors deviations and escalates issues to more senior team members.
  • Day to day interactions with user community and works collaboratively with multiple Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management, and Project delivery on small to medium size project.
  • Understanding and adherence to policies and procedures.

    Develops new or modifies existing policies.
  • Demonstrates potential leadership qualities through team motivation, coaching, and mentoring.
  • The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job.

    They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job.

    Employees may be required to perform other duties as assigned.


    Job Requirements

    Associates degree or technical institute degree/certificate or

    4-6 years relevant experience Required.

    Healthcare experience Preferred.

    Where You'll Work

    At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients.

    Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.

    Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit.

    By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs.

    From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your IT End Potential: Insight & Career Growth Guide


    • Real-time IT End Jobs Trends in The Woodlands, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT End in The Woodlands, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18433 jobs in United States and 26 jobs in The Woodlands. This comprehensive analysis highlights market share and opportunities for professionals in IT End roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for IT End User Services Technician Job?

      Great news! is currently hiring and seeking a IT End User Services Technician to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CommonSpirit Health adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for IT End User Services Technician Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in The Woodlands. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for IT End User Services Technician?

      Key qualifications for IT End User Services Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for IT End User Services Technician?

      To improve your chances of getting hired for IT End User Services Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for IT End User Services Technician Job Success
      CommonSpirit Health interview tips for IT End User Services Technician

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the CommonSpirit Health's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your IT End User Services Technician interview at CommonSpirit Health, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CommonSpirit Health's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for IT End User Services Technician Positions

      Setting up job alerts for IT End User Services Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!