Urgent! IT Field Services Engineer Job Opening In Cedar Rapids – Now Hiring Suffolk Construction
Overview
About Suffolk
Suffolk is a national enterprise that builds, innovates and invests.
Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.
Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego.
Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial.
Suffolk is privately held and is led by founder, chairman and CEO John Fish.
Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on , , , , and .
At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most.
That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.
Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.
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Position Summary
The IT Field Services Engineer – Mission Critical serves as a trusted technology partner of Suffolk’s Mission Critical Center of Excellence, embedded on-site at active job locations to deliver reliable, high-performance technology enablement and frontline service delivery.
This role ensures seamless daily operations across IT infrastructure and operations — including endpoint computing, networking, wireless connectivity, collaboration suites, construction-specific applications, and enterprise systems.
Success in this position hinges on a service-first mindset and embracing Suffolk’s core values.
You’ll be the face of IT in the field—proactively engaging with project teams, anticipating needs, resolving issues before they escalate, and ensuring technology never becomes a blocker to project execution.
The ideal candidate is a self-directed, hands-on professional who thrives in dynamic construction environments, takes pride in enabling others, and is comfortable traveling to job sites nationwide to deliver consistent, white-glove support.
Responsibilities
Serve as the primary technology point of contact at assigned jobsite(s), ensuring seamless daily operations across IT infrastructure, end-user computing, and construction-specific and enterprise applications.
Provide hands-on technology enablement, including setup, configuration, and troubleshooting of jobsite equipment - laptops, printers, network gear, wireless systems, audio/visual tools and construction technology hardware and software.
Act as the escalation point for field-based IT issues requiring advanced troubleshooting and coordination with enterprise IT teams.
Deliver high-quality, responsive service to field personnel and project leadership, with a particular focus on executive and VIP needs.
Deploy and maintain internet circuits, firewalls, switches, and wireless infrastructure at remote job sites, ensuring network performance and uptime.
Ensure consistent adherence to IT standards, processes, and security protocols across project locations; contribute to improving documentation and field procedures.
Partner closely with construction and field operations teams to anticipate needs, proactively resolve friction points, and ensure technology accelerates—not impedes—project delivery.
Provide training and onboarding for new users at project sites, guaranteeing smooth ramp-up of digital tools and systems.
Maintain detailed records of assets, configurations, and service activities at assigned locations.
Travel regularly (up to 25%) to mission critical job sites nationwide to provide in-person technology support, implement infrastructure, and maintain continuity of operations.
Support IT-related activities for project milestones, including site mobilization, turnover, and demobilization.
Execute all responsibilities with a focus on safety, reliability, and operational excellence.
Qualifications
Bachelor’s degree in Information Technology or related field preferred; equivalent experience considered.
3-5+ years of experience in IT, including Service Desk operations, hardware deployment, and hands-on end-user support in a client or customer-facing role.
Ability to travel up to 25% to other job sites.
Strong working knowledge of Microsoft environments, including Windows OS, Microsoft 365, Teams, and foundational Azure administration.
Proficient in configuring and supporting infrastructure and endpoint hardware, including laptops, desktops, printers, mobile devices, firewalls, switches, wireless access points, and audiovisual systems.
Solid understanding of core networking and remote access technologies, including LAN/WAN, DNS, DHCP, TCP/IP, and VPN.
Familiarity with jobsite or remote connectivity technologies, particularly in rugged or mobile environments.
Experience using ITSM platforms such as ServiceNow to manage tickets, incidents, requests, and asset inventories.
Excellent troubleshooting and diagnostic skills, with the ability to resolve complex technical issues independently and escalate appropriately when needed.
Demonstrated ability to deliver white-glove service to VIPs and project leadership with professionalism and discretion.
Exceptional communication skills—clear, concise, and user-oriented—with a strong service mindset.
Highly organized with the ability to prioritize tasks and manage time effectively in a fast-paced, field-driven environment.
Experience documenting IT processes, writing job aids, and contributing to SOP development.
Familiarity with basic audio/visual setup and troubleshooting in conference or field environments.
Willingness to work within a structured IT operating model, with a focus on consistency, documentation, and continuous improvement.
Basic project coordination skills, especially around jobsite mobilization and technology readiness.
Must be able to lift up to 50 pounds and operate in a variety of on-site physical environments.
Valid driver’s license and reliable transportation required.
Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
Bonus: Familiarity with construction jobsite operations, tools (., Procore, Revit, Bluebeam), or working in industrial/field-based environments is beneficial but not required.
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Working Conditions
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing.
The employee is frequently required to stands; walk; and reach with arms and/or hands.
Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus.
The employee will spend their time in an office environment with a quiet to moderate noise level.
Job site walking.
EEO Statement
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.
This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.
Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.
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Unlock Your IT Field Potential: Insight & Career Growth Guide
Real-time IT Field Jobs Trends in Cedar Rapids, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Field in Cedar Rapids, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44494 jobs in United States and 157 jobs in Cedar Rapids. This comprehensive analysis highlights market share and opportunities for professionals in IT Field roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Suffolk Construction is currently hiring and seeking a IT Field Services Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Field Services Engineer Jobs Cedar Rapids.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Suffolk Construction adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Field Services Engineer Jobs United States varies, but the pay scale is rated "Standard" in Cedar Rapids. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Field Services Engineer interview at Suffolk Construction, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Suffolk Construction's products or services and be prepared to discuss how you can contribute to their success.
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