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IT Field Technician (Temporary) Job Opening In Fremont – Now Hiring Our Team


Job description

Responsibilities:


80%    Resolve computer support problems


This position is responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

This position responds to routine and complex customer inquiries via the telephone and e-mail.

Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues.

The position requires in-depth knowledge of each service offering and specializes in one or several areas of Point of Sale (POS) products.

Due to complexity of issues and possible sources of problems, the position requires frequent research, exhaustive troubleshooting, and customer follow-up to ensure proper resolution.

Interactions with customers must be well documented in the Case Management System.

This position is responsible for, efficiently working cases and resolving issues, escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely resolution.

Role is responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data.

 

10%    Training and Quality Improvement

 

  • Maintain in-depth knowledge of HD supported products and services.
  • Work with the Information Technology team to identify available Help Desk training that will enhance and improve computing support delivered to customer.


10%    Help Desk documentation, records and procedures

 

  • Review and update Help Desk documentation as required.
  • Review and recommend modifications to procedures with Information Technology Leadership.
  • Review and update knowledge base tools within the In House ticketing system.



Offering up to $29 / hour

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Field Potential: Insight & Career Growth Guide


Real-time IT Field Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Field in Fremont, United States, highlighting market share and opportunities for professionals in IT Field roles.

42951 Jobs in United States
42951
30 Jobs in Fremont
30
Download It Field Jobs Trends in Fremont and United States

Are You Looking for IT Field Technician (Temporary) Job?

Great news! is currently hiring and seeking a IT Field Technician (Temporary) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Our Team adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Fremont. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Field Technician (Temporary) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Our Team interview tips for IT Field Technician (Temporary)

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Other Openings

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To prepare for your IT Field Technician (Temporary) interview at Our Team, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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