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IT Help Desk Coordinator Job Opening In Orlando – Now Hiring Enterfusion


Job description

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive.

As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users.

Requirements

WHAT YOU'LL DO:

  • Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs.

  • Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately.

  • Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users.

  • Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work.

  • Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations.

  • Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review).

  • Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements.

WHAT YOU NEED:

  • 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required).

  • Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate.

  • Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries.

  • Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN.

  • ITIL/SLAs familiarity;
  • Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations.

WORK ENVIRONMENT:

This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.

JOB TYPE

Salary, Full-time, Non-exempt.

HOURS

The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week.

Benefits

COMPENSATION:

Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.

Benefits Include:

Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time.
Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available.

Two plans through Florida Blue.
Life Insurance – Company-paid coverage for employees.
Short- & Long-Term Disability Insurance – Income protection benefits provided.
SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage.
Continued Learning – Reimbursement for required or beneficial certifications, plus training support.

Join Enterfusion and be part of a team that invests in your success! 🚀

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in Orlando, United States, highlighting market share and opportunities for professionals in IT Help roles.

14900 Jobs in United States
14900
52 Jobs in Orlando
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Download It Help Jobs Trends in Orlando and United States

Are You Looking for IT Help Desk Coordinator Job?

Great news! is currently hiring and seeking a IT Help Desk Coordinator to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Enterfusion adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Coordinator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Orlando. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk Coordinator?

Key qualifications for IT Help Desk Coordinator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Help Desk Coordinator Job Success

Enterfusion interview tips for IT Help Desk Coordinator

Here are some tips to help you prepare for and ace your IT Help Desk Coordinator job interview:

Before the Interview:

Research: Learn about the Enterfusion's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk Coordinator interview at Enterfusion, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Enterfusion's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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