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IT Help Desk Intern Job Opening In MilwaUKee – Now Hiring Fabick Cat

IT Help Desk Intern

    United States Jobs Expertini Expertini › United States › Jobs › Milwaukee › Computer Occupations › It Help Desk Intern

Job description

Position Overview


Fabick Cat is seeking a driven and customer-focused IT Help Desk Intern to support our internal users in a dynamic, enterprise environment.

This internship offers hands-on training in foundational IT support — and uniquely — provides exposure to the real-world application of Generative AI (GenAI) in an enterprise IT setting.


 


As we continue to transform how we deliver technology services, proficiency with Generative AI tools like ChatGPT, Claude, Gemini, and others is increasingly essential to our operations.

Interns will not only learn the fundamentals of IT support, but also work alongside professionals leveraging GenAI to improve service delivery, automate support tasks, and create knowledge resources faster and more intelligently


 


Key Responsibilities



  • Provide first-level technical support for hardware, software, and network issues via phone, email, and in person.

    Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).

  • Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.

  • Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.

  • Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.

  • Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.

  • Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.

  • Install and update software; perform configuration testing under supervision.

  • Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.



Education & Training



  • Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.

  • OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.


Required Knowledge & Skills



  • Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.

  • Basic understanding of computer hardware, software installation, and networking fundamentals.

  • Knowledge of artificial intelligence (AI) technologies and their applications in IT support and operations.

  • Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.

  • Strong verbal and written communication skills.

  • Excellent problem-solving abilities and a customer-service mindset.

  • Ability to work independently and collaboratively in a team environment.


Preferred (Not Required)



  • Experience with Active Directory.

  • Exposure to cybersecurity principles and remote support tools.

  • Previous Help Desk or technical support experience (academic or professional).


Professional Development Opportunities



  • Hands-on experience in a modern corporate IT environment with a focus on innovation.

  • Exposure to enterprise systems and AI-enhanced IT workflows.

  • Mentorship from IT professionals integrating AI-driven practices into support operations.

  • Insight into the evolving role of IT in leveraging emerging AI technologies to scale service.


Work Conditions & Physical Requirements



  • Standard office environment.

  • Ability to sit, stand, and use a computer for extended periods.

  • Occasionally lift and/or move IT equipment up to 10 pounds.


Hours: 


7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM 


 


Location: 


This will be an onsite position Monday - Friday.

Candidates must live within 50 miles of our Milwaukee office. 


 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


 


Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Required Skill Profession

Computer Occupations


  • Job Details

Unlock Your IT Help Potential: Insight & Career Growth Guide


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61 Jobs in Milwaukee
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fabick Cat adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Intern Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Milwaukee. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for IT Help Desk Intern Job Success

Fabick Cat interview tips for IT Help Desk Intern

Here are some tips to help you prepare for and ace your IT Help Desk Intern job interview:

Before the Interview:

Research: Learn about the Fabick Cat's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your IT Help Desk Intern interview at Fabick Cat, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fabick Cat's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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