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IT Help Desk Manager Job Opening In Des Moines – Now Hiring Robert Half Technology


Job description

Description Position: IT Help Desk Manager
Location: Grand Island, NE - ONSITE (If relocating, 1 month free housing covered in transition.)
Salary: $65,000 - $75,000 base annual salary + excellent benefits

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume.

My email can be found on my LinkedIn page.

***

Feeling over worked and under-appreciated?! Our client company has strong tenure leadership and a fun work environment.

Our client seeks an experienced Help Desk Manager to lead the IT support team and ensure high-quality service delivery.

The ideal candidate will have strong technical skills, leadership abilities, and a commitment to exceptional customer service.
Responsibilities
• Lead Team: Guide and support the help desk team.
• Customer Support: Address IT issues promptly and effectively.
• Process Improvement: Enhance help desk policies and procedures.
• Incident Management: Oversee the incident management system.
• Reporting: Generate performance reports and identify trends.
• Collaborate: Work with other IT teams and departments.
• Vendor Coordination: Manage external service providers.
• Budgeting: Assist with budgeting and resource allocation.
Qualifications
• Education: Bachelor’s degree in IT or equivalent experience
• Experience: 5+ years in IT support, including 2+ years in a managerial role.
• Technical Skills: Proficiency in IT support systems and troubleshooting.

Cisco, Dell, AD, hardware, software.
• Communication: Excellent communication skills.
• Problem-Solving: Strong analytical abilities.
• Customer Service: Commitment to high customer service standards.

Join our client to lead an outstanding IT support team and drive continuous improvement.

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume.

My email can be found on my LinkedIn page.

Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142.

Or one click apply on our Robert Half website.

No third party inquiries please.

Our client cannot provide sponsorship and cannot hire C2C.

*** Requirements Cisco Technologies, Dell Technologies, Active Directory, Computer Hardware, Deskside Support Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Required Skill Profession

Other General


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Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in Des Moines, United States, highlighting market share and opportunities for professionals in IT Help roles.

14900 Jobs in United States
14900
82 Jobs in Des Moines
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Download It Help Jobs Trends in Des Moines and United States

Are You Looking for IT Help Desk Manager Job?

Great news! is currently hiring and seeking a IT Help Desk Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Des Moines. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk Manager?

Key qualifications for IT Help Desk Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Help Desk Manager Job Success

Robert Half Technology interview tips for IT Help Desk Manager

Here are some tips to help you prepare for and ace your IT Help Desk Manager job interview:

Before the Interview:

Research: Learn about the Robert Half Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk Manager interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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