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IT Help Desk Tech Job Opening In Mesa – Now Hiring Wendy's


Job description

Starting pay rate: $23- $24 per hour


This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities:

Ø Support the NCR Aloha POS systems

Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits

Ø Repair and upgrade computers and laptops as needed.

Build and deploy new systems when required

Ø Install software applications to IT department specifications

Ø On-call rotation: providing remote and onsite support after normal business hours as needed.

This is a seven-day responsibility – most of which is on the weekend.

Ø Pull and terminate network cable runs and camera cable runs as needed

Ø Install network cabinets and network related equipment

Ø Support our digital surveillance environment (cameras, DVRs, etc.)

Ø Assist the Director of IT with various projects

 

Core Experience:

Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process

Ø PC hardware repair experience

Ø MS Office Suite Products

Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.

Demonstrate (explain) IPV4 networks and what the different configuration components mean.

Ø Desktop/server remote control software experience

Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting

Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages

Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing)

Ø Help Desk Ticketing System

 

Preferred Experience:

Ø A+ certification

Ø Point of Sale device/system experience

Ø Headset/Speed of Service equipment

 

Non-Technical Skills:

Ø Self-motivated

Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips

Ø Team player, personable, energetic, approachable

Ø Ongoing willingness to learn and assist with documentation

Ø Ability to drive a car, their own car, and has a good driving record

Ø Outstanding and professional customer service skills; be very comfortable conversing with customers.

Ø General knowledge of tools/power tools, ladders

Ø Ability to lift 50 lbs.

Ø Comfortable accessing building roofs

 

 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in Mesa, United States, highlighting market share and opportunities for professionals in IT Help roles.

14900 Jobs in United States
14900
18 Jobs in Mesa
18
Download It Help Jobs Trends in Mesa and United States

Are You Looking for IT Help Desk Tech Job?

Great news! is currently hiring and seeking a IT Help Desk Tech to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wendy's adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Tech Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mesa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk Tech?

Key qualifications for IT Help Desk Tech typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Help Desk Tech Job Success

Wendy's interview tips for IT Help Desk Tech

Here are some tips to help you prepare for and ace your IT Help Desk Tech job interview:

Before the Interview:

Research: Learn about the Wendy's's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk Tech interview at Wendy's, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wendy's's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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