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IT Help Desk Technician Job Opening In Chicago – Now Hiring Milestone


Job description

Overview

We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users.

Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness.

The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems.

This role works Monday through Friday during standard business hours.

How You Will Make An Impact

  • Provide hardware and software IT support and technical education to end users both remotely and onsite
  • Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues.

    and provides as much context and information as possible to deliver the best solutions as quickly as possible
  • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets
  • Supports user requests and performs break/fix or remote installations as needed.
  • Supports AV for internal and customer facing events
  • Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified
  • Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service
  • Document our systems and ensure our processes are always improving
  • Displays learning agility by actively seeking answers when technically challenged
  • Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
  • What You Will Need To Succeed

    Technical Qualifications

  • Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred
  • Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures 
  • Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta 
  • Skills

  • Strong interpersonal communication skills with a high degree of empathy is a must
  • Can deliver outstanding customer service and provide simplified explanations of complex technical issues
  • Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution
  • Ability to support others in a team environment, as well as the ability to work with limited supervision
  • Adapts well to ever-changing needs and business processes.
  • Ability to facilitate or teach 
  • Our Commitment to Diversity & Inclusion

    At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.

    We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

    Milestone Technologies provides equal employment opportunity for all applicants and employees.

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

    Milestone also makes reasonable accommodations for disabled applicants and employees.

    We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

    Our recruitment team is looking forward to meeting you.

    This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination.

    The individual must be fully vaccinated before starting work at such a client site.

    *Job description is subject to change.

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    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Help Potential: Insight & Career Growth Guide


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    14856 Jobs in United States
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    280 Jobs in Chicago
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    Download It Help Jobs Trends in Chicago and United States

    Are You Looking for IT Help Desk Technician Job?

    Great news! is currently hiring and seeking a IT Help Desk Technician to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Milestone adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Help Desk Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Help Desk Technician?

    Key qualifications for IT Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for IT Help Desk Technician Job Success

    Milestone interview tips for IT Help Desk Technician

    Here are some tips to help you prepare for and ace your IT Help Desk Technician job interview:

    Before the Interview:

    Research: Learn about the Milestone's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Help Desk Technician interview at Milestone, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Milestone's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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