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IT Help Desk Technician Job Opening In Laurel – Now Hiring TAD PGS, Inc


Job description

We have an outstanding Contract position for an IT Help Desk Technician to join a leading Company located in Laurel, MD.
**Work location 100% onsite in Laurel, MD***
****
**Candidate must be able to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance: https://
We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research center.


You will be working with engineers, scientists
and
business professionals
that are
addressing critical challenges of our
nation
.

We
are
ranked as one of Computerworld 's Top Places to Work in IT for the last six years and
are wanting
to add bright,
dedicated
hardworking technicians to our team.

Job Responsibilities:

Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
Create
,
maintain,
and modify user accounts for network and business applications.
Research, analyze, and diagnose
problems with client systems
to

include
hardware and software, servers, peripheral equipment, and networks.

Solve problems using documented processes where available and best practices where not.
Assist teams with incident response support and be involved in
the development and presentation of
training sessions.
Provide appropriate documentation on services provided and status updates as needed.
May drive vehicles to deliver computer parts or accessories around the Lab as needed.
Basic Hiring Criteria:-Possess a Bachelor's degree or at least 5+ years of recent IT related work experience-Must have at least 5 years Tier 2 IT Technical support experience-Must be able to obtain Secret level security clearance.

If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.

-Eligibility requirements include 's license (MVR check required)-Must be able to work 100% onsite in Laurel, MD

Desired Qualifications:
Possess a Bachelor's degree in an IT-related field.
Have
2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT),
HDI
Support Analyst.

Benefits offered vary by contract.

Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus,
and
affordable medical coverage plan, and DailyPay (in some locations).

For a
full
description of
benefits
available to you,
be sure to
talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ://
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
-The California Fair Chance Act-Los Angeles City Fair Chance Ordinance-Los Angeles County Fair Chance Ordinance for Employers-San Francisco Fair Chance Ordinance

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in Laurel, United States, highlighting market share and opportunities for professionals in IT Help roles.

14902 Jobs in United States
14902
90 Jobs in Laurel
90
Download It Help Jobs Trends in Laurel and United States

Are You Looking for IT Help Desk Technician Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TAD PGS, Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Laurel. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk Technician?

Key qualifications for IT Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Help Desk Technician Job Success

TAD PGS, Inc interview tips for IT Help Desk Technician

Here are some tips to help you prepare for and ace your IT Help Desk Technician job interview:

Before the Interview:

Research: Learn about the TAD PGS, Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk Technician interview at TAD PGS, Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TAD PGS, Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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