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IT Help Desk Technician Job Opening In San Jose – Now Hiring Foxconn Industrial Internet - FII


Job description

Job Summary:



  • The IT Helpdesk Technician will be the first point of contact for all IT-related issues,  providing prompt, courteous, and effective technical support to internal users.

  • You'll be  responsible for diagnosing and resolving hardware, software, and network problems,  escalating complex issues when necessary.
  • Your role is vital in maintaining user  productivity and ensuring our IT services align with Ingrasys' operational needs and global  IT standards.

Key Responsibilities:



  • First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.

Troubleshooting & Resolution:



  • Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.

System & Application Support:



  • Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.

User Account Management:



  • Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.

Hardware & Software Deployment:



  • Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.

Documentation & Knowledge Base:



  • Accurately log all support requests, actions taken, and resolutions in the ticketing system.

  • Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.

Escalation & Collaboration:



  • Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.

IT Standards Adherence:



  • Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.

Customer Service Excellence:



  • Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.

Qualifications:



  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).

    2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.

  • Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
  • Strong interpersonal skills and a highly customer-service-oriented approach.
  • Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
  • Self-motivated with a strong desire to learn and adapt to new technologies and processes.
  • Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE).
  • All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
  • Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.   Powered by JazzHR
  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in San Jose, United States, highlighting market share and opportunities for professionals in IT Help roles.

14900 Jobs in United States
14900
403 Jobs in San Jose
403
Download It Help Jobs Trends in San Jose and United States

Are You Looking for IT Help Desk Technician Job?

Great news! is currently hiring and seeking a IT Help Desk Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Foxconn Industrial Internet - FII adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Help Desk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Jose. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk Technician?

Key qualifications for IT Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Help Desk Technician?

To improve your chances of getting hired for IT Help Desk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Help Desk Technician Job Success

Foxconn Industrial Internet - FII interview tips for IT Help Desk Technician

Here are some tips to help you prepare for and ace your IT Help Desk Technician job interview:

Before the Interview:

Research: Learn about the Foxconn Industrial Internet - FII's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk Technician interview at Foxconn Industrial Internet - FII, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Foxconn Industrial Internet - FII's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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