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Urgent! IT Help Desk Technician Job Opening In Sandpoint – Now Hiring Vyve Broadband
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states.
A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.
Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.
Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.
Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming
Help Desk Technician Job Purpose:
Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.
Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.
Help Desk Technician Job Duties:
Build and install PCs, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Create, maintain, and distribute reports of progress to senior leadership
Migrating workstations from Windows 10 to Windows 11 or higher platform
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Use call and ticket logging system to accurately record requests
Help Desk Technician Skills and Qualifications:
Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
Good Language and Communications Skills
Problem-Solving
Relevant Certifications such as CompTia A+, CCENT, MS-102, MS 365 Certified Fundamentals
Good Understanding of Computer Support and Troubleshooting
Knowledge of Windows 10 and Windows 11
Windows Server products and/or Apple Operating Systems
Ability to Work in a Team
Ability to Prioritize Projects, familiarity with the Troubleshooting Methodology
Ability to Maintain and/or update Asset management tools and processes
Familiarity with Remote Management and Mobile Device Management Systems (MDM)
Preferred Qualifications:
Enterprise IT experience
Call center IT experience
ITIL Training / certification
Computer repair and networking classes
Ability to self-manage
WE PROUDLY OFFER:
• A friendly and fun work environment
• Communication and training
• Great benefits package
• A culture that encourages growth
✨ Smart • Intelligent • Private • Secure
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Unlock Your IT Help Potential: Insight & Career Growth Guide
Real-time IT Help Jobs Trends in Sandpoint, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Help in Sandpoint, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14847 jobs in United States and 1 jobs in Sandpoint. This comprehensive analysis highlights market share and opportunities for professionals in IT Help roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Vyve Broadband is currently hiring and seeking a IT Help Desk Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Help Desk Technician Jobs Sandpoint.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vyve Broadband adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Help Desk Technician Jobs United States varies, but the pay scale is rated "Standard" in Sandpoint. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Help Desk Technician interview at Vyve Broadband, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vyve Broadband's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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