Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Help Desk Technician (Secret Clearance Required).
United States Jobs Expertini

Urgent! IT Help Desk Technician (Secret Clearance Required) Job Opening In Denver – Now Hiring NANA

IT Help Desk Technician (Secret Clearance Required)



Job description

Job Summary:

The 4th Infantry Division and Fort Carson builds and maintains combat ready expeditionary forces necessary to fight and win in complex environments as members of a Joint, Interagency, Intergovernmental, and Multinational (JIIM) team or as a Mission Command Element (MCE); provides first class support to Soldiers, Airmen, Civilians, and Families; and enable unified action with community, state, and interagency partners to accomplish all assigned missions.

The US Army Signal Regional Network Enterprise Center (RNEC) Fort Carson, CO provides secure, reliable and responsive service in information resources and information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform.

The RNEC serves as principal focal point at Fort Carson for information management matters and provides functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities.

Additionally, the RNEC provides the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives.

The RNEC develops and implements Fort Carson IT performance measurements and provides oversight of Fort Carson Information Assurance Program.

The RNEC serves as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.

This Help Desk Technician position will be at Rocky Mountain Arsenal near Commerce City, CO.

Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and support.

Our ideal candidate will provide end-user assistance at the workstation or docking stations, and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes and deletions to deployed IT assets, printers, scanners, and other peripherals as well as provide IT support for intermittent off-site activities such as conventions, seminars, boards, and training.

Responsibilities

Job Responsibilities:

  • Analyze and resolve various IT classified and unclassified system problems.

  • Test and analyze computer hardware and software, networks, and systems malfunctions to resolve physical and logical processing problems.

  • Install, configure, troubleshoot and maintain end user equipment and software.

  • Adjust equipment configurations and realign port allocations.

  • Resolve Local Area Network (LAN) installation and operation problems with the end user.

  • Provide on-site technical assistance to end users including assistance with Microsoft operating system, user profiles, computer applications and hardware.

    This includes any technical support for upgrades or replacement programs.

  • Notify supply personnel of anything needing to be reorder, such as, print toner, paper, etc for the organizational printers.

  • Agreement of Non-Disclosure Statement for PII and sensitive procurement information.

  • Answer general questions from end-users on hardware, software and Microsoft Office issues.

  • Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include, computer name, user, mac address, model number, serial number and location.

  • Maintain spreadsheet with all information required for accreditation packet and provide to designated Department of the Army Civilians when changes are made.

  • Coordinate with designated Department of the Army Civilians for port and telephone moves and installs.

    - Receive and execute trouble tickets from direct users and from the Army Enterprise Service Desk (AESD) through the AESMP Ticket system.

  • Qualifications

    Minimum Qualifications:

  • Minimum High School Diploma/GED.

  • Minimum one (1) year related experience in IT Help Desk duties.

  • Demonstrated experience troubleshooting the Microsoft Windows 10 operating systems and compatible computer applications.

  • Experience with Microsoft Office 365 product configuration and support in an enterprise environment.

  • Desktop and laptop hardware service and support.

  • Minimum SECRET Clearance Required.

  • Minimum DOD 8570.01-M IAT II Certified in at least ONE of the following certifications at time of hire: Security+ CE, CCNA Security 3, CSA+, GICSP, GSEC, or SSCP.

    IAT Level III certifications (Also Acceptable): CASP+ CE, CCNP Security, CISA, CISSP, GCED, or GCIH.

  • Obtain Current Windows Operating System (OS) certification within 6 months of hire.

  • Posted Salary Range

    $26.05 to $33.65 per hour

    Benefits Information

    SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.

    Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.

    Job: Information Technology

    Travel: None

    Organization: RiverTech

    Clearance: SECRET

    Work Type: On-Site

    Remote: No

    ReqID: 2024-12536


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your IT Help Potential: Insight & Career Growth Guide


    • Real-time IT Help Jobs Trends in Denver, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Help in Denver, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14863 jobs in United States and 92 jobs in Denver. This comprehensive analysis highlights market share and opportunities for professionals in IT Help roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for IT Help Desk Technician (Secret Clearance Required) Job?

      Great news! is currently hiring and seeking a IT Help Desk Technician (Secret Clearance Required) to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NANA adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for IT Help Desk Technician (Secret Clearance Required) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Denver. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for IT Help Desk Technician (Secret Clearance Required)?

      Key qualifications for IT Help Desk Technician (Secret Clearance Required) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for IT Help Desk Technician (Secret Clearance Required)?

      To improve your chances of getting hired for IT Help Desk Technician (Secret Clearance Required), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for IT Help Desk Technician (Secret Clearance Required) Job Success
      NANA interview tips for IT Help Desk Technician (Secret Clearance Required)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the NANA's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your IT Help Desk Technician (Secret Clearance Required) interview at NANA, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NANA's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for IT Help Desk Technician (Secret Clearance Required) Positions

      Setting up job alerts for IT Help Desk Technician (Secret Clearance Required) is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!