We are seeking a hands-on IT Help Desk Technician to be the go-to resource for end-user technology needs across our clients' local operations.
This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology.
You'll support day-to-day IT operations, manage equipment, and assist with new technology rollouts, while contributing to the overall IT strategy.
What You'll Do
- Frontline IT Support: Act as the first point of contact for desktop, laptop, and application issues.
Provide clear, user-friendly solutions to keep employees up and running. - Device Setup & Maintenance: Configure and maintain workstations, printers, and peripherals.
Monitor performance and handle repairs or replacements as needed. - Network & System Oversight: Troubleshoot connectivity issues, support system upgrades, and assist with security and compliance initiatives.
- Ticket Management: Log, track, and resolve requests in the IT ticketing system while keeping employees informed of progress.
- Account & Access Support: Assist with user onboarding and offboarding, access permissions, and password resets.
- Collaboration: Partner with internal IT team members and external vendors to escalate issues or deliver new technology solutions.
- Knowledge Sharing: Develop documentation, quick guides, and FAQs that empower employees to solve common issues.
What You Bring
- 2+ years of experience in IT support within a manufacturing environment
- Industry certifications (CompTIA A+, Microsoft Desktop, ITIL, etc.) are helpful but not required.
- Knowledge of Windows/Linux systems, MS Office, ERP tools, and remote desktop software.
- Familiarity with networking basics (TCP/IP, LAN/WAN, Wi-Fi).
- Strong communication skills, with the ability to explain technical solutions in simple terms.
- A service-oriented approach, coupled with curiosity to learn new technologies.
Titles Encouraged to Apply:
- IT Support Specialist
- Deskside Support Technician
- Technical Support Engineer
- IT Service Desk Technician
- Computer Support Specialist
- Systems Support Technician
Join our client's team to leverage your technical expertise in an environment that values innovation and problem-solving.
This role offers the chance to make a significant impact on the operational success and technological advancement of the organization.
Apply today to contribute to a forward-thinking IT team dedicated to excellence and continuous improvement.